Gmail + InvGate Service Desk

Send emails in Gmail for new requests in InvGate Service Desk

Streamline your customer service management with this seamless workflow. When a new request comes in through InvGate Service Desk, an email will be promptly sent via Gmail. No longer worry about manually keeping track of incoming requests, with this workflow by your side, you can ensure an immediate response is always sent, enhancing your customer service experience.

Streamline your customer service management with this seamless workflow. When a new request comes in through InvGate Service Desk, an email will be promptly sent via Gmail. No longer worry about manually keeping track of incoming requests, with this workflow by your side, you can ensure an immediate response is always sent, enhancing your customer service experience.

  1. When this happens...
    InvGate Service DeskInvGate Service Desk
    New Request

    Triggers when a new request is created.

    TriggerScheduled
  2. automatically do this!
    GmailGmail
    Send Email

    Triggers when a new email appears in the specified mailbox.

    ActionWrite
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Start free with email
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Supported triggers and actions

What does this mean?
  • InvGate Service Desk triggers, actions, and search

    New Automated Action

    Triggers when a new Automated Action is defined.

    Trigger
    Scheduled
    Try It
  • InvGate Service Desk triggers, actions, and search

    New Request

    Triggers when a new request is created.

    Trigger
    Scheduled
    Try It
    • TitleRequired

    • DescriptionRequired

    • CategoryRequired

    • CreatorRequired

    • TypeRequired

    • CustomerRequired

    • PriorityRequired

    Action
    Write
    • UsernameRequired

    • First NameRequired

    • Last NameRequired

    • EmailRequired

    Action
    Write
    • Automated ActionRequired

    Trigger
    Scheduled
    Try It
    • RequestRequired

    Trigger
    Scheduled
    Try It
    • Request where you want to commentRequired

    • CommentRequired

    • Author of this commentRequired

    • Is Solution

    • Customer Visible

    Action
    Write
    • Request identifierRequired

    Action
    Search
gmail logo
gmail logo

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
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Related categories

  • Email
  • Google

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invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
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Related categories

  • Customer Support