Add enriched Zendesk ticket information to a Google sheet using OpenAI to categorize a conversation
Whenever there's new action on a Zendesk ticket, use OpenAI to categorize the information within and add it to a Google sheet so your team can take further action on this information later.
Whenever there's new action on a Zendesk ticket, use OpenAI to categorize the information within and add it to a Google sheet so your team can take further action on this information later.
- When this happens...New Action on Ticket
Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.
- automatically do this...Send Prompt
Sends a prompt to OpenAI and generate a completion.
- then do this!
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