Help Scout + Microsoft Teams
Send chat messages in Microsoft Teams when new conversations are created in Help Scout
This simple yet powerful workflow creates a seamless connection between Help Scout and Microsoft Teams. As soon as a new conversation is started in Help Scout, a chat message is instantly sent in your Microsoft Teams. This ensures prompt customer service responses and boosts team collaboration. No manual work needed, just a flawless flow of information for a more efficient support system.
This simple yet powerful workflow creates a seamless connection between Help Scout and Microsoft Teams. As soon as a new conversation is started in Help Scout, a chat message is instantly sent in your Microsoft Teams. This ensures prompt customer service responses and boosts team collaboration. No manual work needed, just a flawless flow of information for a more efficient support system.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Send Chat Message
Sends a message in an existing chat.
- Free forever for core features
- 14 day trial for premium features & apps
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
