Help Scout + Microsoft Teams
Send chat messages in Microsoft Teams when new conversations are assigned in Help Scout
With this workflow, your team gets instant updates in Microsoft Teams whenever conversations are assigned in Help Scout. This seamless integration ensures that everyone is up-to-date and can respond promptly to customer queries, enhancing your team's efficiency and customer service effectiveness. Harness the power of smart automation to keep your customer support running smoothly and your team informed.
With this workflow, your team gets instant updates in Microsoft Teams whenever conversations are assigned in Help Scout. This seamless integration ensures that everyone is up-to-date and can respond promptly to customer queries, enhancing your team's efficiency and customer service effectiveness. Harness the power of smart automation to keep your customer support running smoothly and your team informed.
- When this happens...Conversation Assigned
Triggers when a conversation is assigned to agent.
- automatically do this!Send Chat Message
Sends a message in an existing chat.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
