Help Scout + Olark
Add new Olark transcripts to Help Scout conversations
Customer conversations can happen in many different places, but it's helpful to have all of this history at your fingertips. This automation makes it easy by adding transcripts of Olark conversations to Help Scout conversations.
Customer conversations can happen in many different places, but it's helpful to have all of this history at your fingertips. This automation makes it easy by adding transcripts of Olark conversations to Help Scout conversations.
- When this happens...New Transcript
Triggers once when we get a new transcript.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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New Message
Triggers once for each message when we get a transcript.
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
New Transcript
Triggers once when we get a new transcript.
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
