HubSpot + Slack

Generate new HubSpot tickets from new Slack mentions

Stay on top of your customer interactions right from your daily communication tool. When a new mention pops up in Slack, this workflow promptly creates a customer ticket in HubSpot. No need for manual data entry or missing out on important customer issues, as this automation streamlines your customer support process, aiding quick response time and effective problem resolution.

Stay on top of your customer interactions right from your daily communication tool. When a new mention pops up in Slack, this workflow promptly creates a customer ticket in HubSpot. No need for manual data entry or missing out on important customer issues, as this automation streamlines your customer support process, aiding quick response time and effective problem resolution.

  1. When this happens...
    SlackSlack
    New Mention

    Triggers when a username or highlight word is mentioned in a public #channel.

    TriggerInstant
  2. automatically do this!
    HubSpotHubSpot
    Create Ticket

    Creates a Ticket in HubSpot.

    ActionWrite
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Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • Search QueryRequired

    • Optimized data

    Trigger
    Scheduled
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
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hubspot logo

About HubSpot

HubSpot is your all-in-one stop for all of your marketing software needs.
Learn more

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  • Marketing Automation

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slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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  • Team Chat

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