LiveAgent + Simplesat

Create conversations in LiveAgent after receiving new Simplesat feedback

Close the loop with customer satisfaction feedback by creating new conversations in LiveAgent after receiving new Simplesat CSAT or NPS ratings. Just choose the department, then you can configure which Simplesat rating details should integrate with the conversation.

Close the loop with customer satisfaction feedback by creating new conversations in LiveAgent after receiving new Simplesat CSAT or NPS ratings. Just choose the department, then you can configure which Simplesat rating details should integrate with the conversation.

  1. When this happens...
    SimplesatSimplesat
    New Feedback

    Triggers when new feedback is received.

    TriggerInstant
  2. automatically do this!
    LiveAgentLiveAgent
    Create Conversation

    Creates new conversation.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Simplesat triggers, actions, and search

    New Feedback

    Triggers when new feedback is received.

    Trigger
    Instant
    Try It
    • Survey API endpointRequired

    • Customer name

    • Customer emailRequired

    • Customer company

    • Team member ID

    • Team member name

    • Team member email

    • Ticket ID

    • Ticket subject

    Action
    Write
    • IdRequired

    Action
    Search
    • IdRequired

    Action
    Search
    • external_id

    • Name

    • EmailRequired

    • Company

    • Custom attributes

    • Tags

    Action
    Write
    • external_id

    • Name

    • EmailRequired

    • Custom attributes

    Action
    Write
    • IdRequired

    Action
    Search
  • LiveAgent triggers, actions, and search

    New Customer (Experimental)

    Triggers when a new customer is added to system. (uses API v3).

    Trigger
    Scheduled
    Try It
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About LiveAgent

LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more
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Related categories

  • Customer Support

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simplesat logo

About Simplesat

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
Learn moreHelp

Related categories

  • Forms & Surveys

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