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MessageBird + TOPdesk

Send MessageBird SMS messages for new major incidents in TOPdesk

Want to know as soon as there’s an incident, wherever you are? This integration will send you an SMS message via MessageBird for every new major incident in TOPdesk. That way, you can take the required action immediately.

Want to know as soon as there’s an incident, wherever you are? This integration will send you an SMS message via MessageBird for every new major incident in TOPdesk. That way, you can take the required action immediately.

  1. When this happens...
    TOPdeskTOPdesk
    New Major Incident

    Triggers when a new Major Incident is created.

    TriggerScheduled
  2. automatically do this!
    MessageBirdMessageBird
    Send SMS

    Send an SMS message to any country.

    ActionWrite
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Supported triggers and actions

    • Trigger ConditionRequired

    • Status (First or second line)Required

    • Category

    • Subcategory

    • Operator Group

    • Supplier

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call Type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It

    • Incident NumberRequired

    • Brief description

    • Action

    • Set action invisible for caller

    • External Number

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Target Date

    • Operator Group

    • Status

    • Closure code

    • Feedback Rating

    • Feedback Message

    • Id

    • Type

    • Date

    Action
    Write

    • Operator Group

    Trigger
    Scheduled
    Try It

    • Operator Group

    Trigger
    Scheduled
    Try It

    • Incident status

    • Caller TypeRequired

    • Brief description

    • Request

    • Action

    • Set action invisible for caller

    • Entry type

    • Call type

    • Category

    • Subcategory

    • External Number

    • Impact

    • Urgency

    • Priority

    • Operator group

    • Processing Status

    • Closure code

    • Supplier

    • Feedback Rating

    • Feedback Message

    • Major Call

    • Linked to Major Call

    • Id

    • Type

    • Date

    Action
    Write

    • Incident numberRequired

    • Invisible for caller

    Action
    Search
messagebird logo
messagebird logo

About MessageBird

Send SMS and voice messages to any country. Easily done via our website, email or your own software (API). No setup fees. No monthly fees.

Related categories

  • Phone & SMS
topdesk logo
topdesk logo

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

  • IT Operations