Microsoft Teams + SolarWinds Service Desk

Send chat messages in Microsoft Teams for new incidents in SolarWinds Service Desk

Stay on top of your service desk incidents with this smart automation. When a new incident arises in SolarWinds Service Desk, a chat message will be sent in Microsoft Teams to ensure prompt attention and swift resolution. This way, your team will be instantly notified, ensuring no incident slips through the cracks. This seamless workflow can keep your operations running smoothly while saving time on manual notifications.

Stay on top of your service desk incidents with this smart automation. When a new incident arises in SolarWinds Service Desk, a chat message will be sent in Microsoft Teams to ensure prompt attention and swift resolution. This way, your team will be instantly notified, ensuring no incident slips through the cracks. This seamless workflow can keep your operations running smoothly while saving time on manual notifications.

  1. When this happens...
    SolarWinds Service DeskSolarWinds Service Desk
    New Incident

    Triggers when a new incident is created.

    TriggerScheduled
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Chat Message

    Sends a message in an existing chat.

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

Related categories

  • Microsoft
  • Team Chat

Similar apps

Slack integrationsSlack integrations

Slack

Team Chat
Chatwork integrationsChatwork integrations

Chatwork

Team Chat
Rocket.Chat integrationsRocket.Chat integrations

Rocket.Chat

Team Chat
samanage logo
samanage logo

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.
Learn moreHelp

Related categories

  • Customer Support