Request Tracker (RT) + Slack
Send Slack notifications for new replies to Request Tracker tickets
With this Zap in place, when a user replies to a Request Tracker ticket, a new message is automatically posted to Slack to notify users in the selected channel. Make sure your team stays on top of your ticket activity without getting bogged down in manual messages.
With this Zap in place, when a user replies to a Request Tracker ticket, a new message is automatically posted to Slack to notify users in the selected channel. Make sure your team stays on top of your ticket activity without getting bogged down in manual messages.
- When this happens...Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- automatically do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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About Request Tracker (RT)
Request Tracker (RT) is an open-source, enterprise-grade ticketing system.
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About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
