Slack + Wootric by InMoment
Send Slack messages for low Wootric scores
If someone gives your business a bad NPS score, that's something you will certainly want to know about ASAP. Zapier can help you there, connecting your NPS and chat apps together to keep you in the loop always.
If someone gives your business a bad NPS score, that's something you will certainly want to know about ASAP. Zapier can help you there, connecting your NPS and chat apps together to keep you in the loop always.
- When this happens...Detractor Response
Triggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).
- automatically do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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About Wootric by InMoment
Wootric by InMoment collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.
