Tidio + Zendesk

Create new Zendesk tickets from updated Tidio bot sent contacts

Facilitate seamless customer support management with this workflow. When a contact message is sent from a bot in Tidio, it initiates a process to create a new support ticket in Zendesk. This optimizes your response time, ensuring each inquiry is promptly addressed. Streamline your customer service operations, and stay on top of all communications.

Facilitate seamless customer support management with this workflow. When a contact message is sent from a bot in Tidio, it initiates a process to create a new support ticket in Zendesk. This optimizes your response time, ensuring each inquiry is promptly addressed. Streamline your customer service operations, and stay on top of all communications.

  1. When this happens...
    TidioTidio
    Contact Sent From Bot

    Triggers when a contact is sent from the chosen node in your bot.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Send to Zapier NodeRequired

    Trigger
    Instant
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
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  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
    Try It
tidio logo
tidio logo

About Tidio

Tidio uniquely merges live chat, Bots, and Marketing Automation in one place to let you easily communicate with your customers.
Learn more

Related categories

  • Customer Support
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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