• Home

  • Automation with Zapier

  • Automation inspiration

Automation inspiration

3 min read

4 ways to automate Customer.io with Zapier

By Hannah Herman · November 4, 2024
The Customer.io app logo connected to other app logos on a light yellow background.

These days, there are so many ways to stay in touch with your customers: email, social, SMS—the list goes on. As an all-in-one customer engagement platform, Customer.io gives you a centralized place to orchestrate those customer relationships.

But customer engagement touches many other apps, too, from your online forms to your digital ads. It's crucial to make sure that they all work in concert with Customer.io, so you're not missing important information about your customers. 

Getting all your apps to work together doesn't have to be complicated. With Zapier, you can connect your apps and create automated workflows (we call them Zaps) that do work for you. Here's how.

New to Zapier? It's workflow automation software that lets you focus on what matters. Combine user interfaces, data tables, and logic with thousands of apps to build and automate anything you can imagine. Sign up for free.

Table of contents

  • Turn form submissions into Customer.io contacts

  • Create flexible workflows with webhooks

  • Add leads to Customer.io from other sources

  • Track customer interactions from your CRM

To get started with a Zap template—what we call our pre-made workflows—just click on the button. It only takes a few minutes to set up. You can read more about setting up Zaps here.

Turn form submissions into Customer.io contacts

Forms are one of the most powerful ways to collect leads—and stay in touch with customers. Eventually, however, those form submissions need to make it into Customer.io so you always have the most up-to-date information about who's looking to make a purchase, what customers need help with, and how to contact your users.

Instead of trying to manually export—or worse, copy-paste—every new form submission into Customer.io, consider automating the process. For example, you can create an automated workflow that instantly turns new form replies into persons in Customer.io or updates the person's info if one already exists.

Create or update Customer.io persons from new Webflow form submissions

Create or update Customer.io persons from new Webflow form submissions
  • Webflow logo
  • Customer.io logo
Webflow + Customer.io

Create customers in Customer.io from new Typeform entries

Create customers in Customer.io from new Typeform entries
  • Typeform logo
  • Customer.io logo
Typeform + Customer.io

Add new Unbounce submissions to a Customer.io workspace

Add new Unbounce submissions to a Customer.io workspace
  • Unbounce logo
  • Customer.io logo
Unbounce + Customer.io

Create or update Customer.io people from new HubSpot form submissions

Create or update Customer.io people from new HubSpot form submissions
  • HubSpot logo
  • Customer.io logo
HubSpot + Customer.io

Create flexible workflows with webhooks and Customer.io

Depending on what apps you use, you might need a bit more flexibility with your automated workflows. If your app isn't yet supported by Zapier, you can use webhooks instead. 

Webhooks give you the flexibility to connect with anything that has an API—like an app or even a website. For example, you can create a Zap that adds or updates a person in Customer.io every time it catches a new webhook. That way, even if you're using a niche tool, you can still connect it to Customer.io.

Create customers in Customer.io from newly caught webhooks

Create customers in Customer.io from newly caught webhooks
  • Webhooks by Zapier logo
  • Customer.io logo
Webhooks by Zapier + Customer.io

Add leads to Customer.io from other sources

Leads and customers can come from anywhere, including social media ads, demo appointments, and events like webinars. At the end of the day, though, they all need to wind up in the same place: Customer.io. Adding those leads manually takes time, however—and when it comes to closing a deal, you need to move as quickly as possible.

Rather than try to manually keep up with an influx of leads, you can automate the process. For example, you can create a Zap that automatically creates a person in Customer.io for every new lead you receive. That way, you can see—and reach out to—new leads quickly.

Send new leads from Facebook Lead Ads to a Customer.io workspace

Send new leads from Facebook Lead Ads to a Customer.io workspace
  • Facebook Lead Ads logo
  • Customer.io logo
Facebook Lead Ads + Customer.io

Create Customer.io events for new Calendly meetings

Create Customer.io events for new Calendly meetings
  • Calendly logo
  • Customer.io logo
Calendly + Customer.io

Create or update persons in Customer.io from new lead gen form responses in LinkedIn Ads

Create or update persons in Customer.io from new lead gen form responses in LinkedIn Ads
  • LinkedIn Ads logo
  • Customer.io logo
LinkedIn Ads + Customer.io

Add new Livestorm registrants to Customer.io as contacts

Add new Livestorm registrants to Customer.io as contacts
  • Livestorm logo
  • Customer.io logo
Livestorm + Customer.io

Track customer interactions from your CRM

If you use a customer relationship management (CRM) tool, chances are it has a wealth of customer information that can shape the journeys you build with Customer.io. But sales data is ever-changing—so making sure you're using the latest information to inform Customer.io can be a challenge. And spending time hunting down that information can take your team away from crucial work, like actually engaging with customers.

That's where automation comes in. You can create an automated workflow that seamlessly adds new CRM fields or updates to Customer.io as events. Once you've automated the process, your team will always have the latest sales data available—so they can focus on crafting great customer interactions.

Create events in Customer.io for updated field records in Salesforce

Create events in Customer.io for updated field records in Salesforce
  • Salesforce logo
  • Customer.io logo
Salesforce + Customer.io

Create Customer.io anonymous events when HubSpot deal stages are updated

Create Customer.io anonymous events when HubSpot deal stages are updated
  • HubSpot logo
  • Customer.io logo
HubSpot + Customer.io

Add updated Pipedrive deals to Customer.io as anonymous events

Add updated Pipedrive deals to Customer.io as anonymous events
  • Pipedrive logo
  • Customer.io logo
Pipedrive + Customer.io

Supercharge your sales with Customer.io and Zapier

Every customer journey is complex, but getting your apps to work together shouldn't be. By using Zapier to connect Customer.io with the other apps you use every day, you can eliminate manual work—so you can focus on customer engagement.

And this is just the start of what you can do with Customer.io and Zapier. What will you automate first?

Related reading:

  • Automatically send personalized emails to new leads

  • How to automate email newsletters and drip campaigns

  • Email marketing automation ideas

Get productivity tips delivered straight to your inbox

We’ll email you 1-3 times per week—and never share your information.

tags
mentioned apps

Related articles

Improve your productivity automatically. Use Zapier to get your apps working together.

Sign up
See how Zapier works
A Zap with the trigger 'When I get a new lead from Facebook,' and the action 'Notify my team in Slack'