ConditionalVisibility

new-products-promo

Automation inspiration

automate-freshdesk-00-hero

Freshdesk

Freshdesk can enhance your customer service processes—but not if it's siloed from your other apps. Here's how to connect all your tools for better customer support.

Simplify customer support with Zapier's Freshdesk integration

Keep your team in the loop and ensure timely responses to customer support requests by sending customized email notifications every time a new ticket is created in Freshdesk. This simple automation ensures efficient communication among team members, leading to improved customer satisfaction and faster problem resolution. Set up this workflow, and never miss out on important updates regarding new Freshdesk tickets.

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Triggers when there is a new ticket is created in Freshdesk.

New Ticket

New Contact

Triggers when a Note is added to a Ticket.

New Ticket Note

Update Ticket

Update Contact

Finds an existing customer or a potential customer that has raised a ticket.

Find Contact

Find Ticket by Id

Add Private or Public notes to a Freshdesk Support Ticket.

Add Notes to a Ticket

Allows you to create a Company entry in Freshdesk.

Create Company

Create Forum

Create Forum Category

Create a new Forum Topic on Freshdesk Forums.

Create Forum Topic

Create a ticket in Freshdesk for your domain.

Create Ticket

Allows you to create a User/Customer in Freshdesk for your support domain.

Create Contact

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Email by Zapier

Triggers when an email is forwarded to your own custom **zapiermail.com** address.

New Inbound Email

Triggers when an email that you've enabled read receipts on via our `Send Outbound Email` trigger is opened.

New Read Receipt

Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom **zapiermail.com** address.

Send Outbound Email

Send outbound emails for new Freshdesk tickets

Get Slack notifications each time a new ticket comes into your Freshdesk ticket view.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Slack

Triggers when a new message is posted to any public channel.

New Public Message Posted Anywhere

New Channel

Triggers when a new message is posted to a specific #channel you choose.

New Message Posted to Channel

Triggers when a custom emoji has been added to a team.

New Team Custom Emoji

Triggers when a new file is uploaded to your workspace.

New File

Triggers when a username or highlight word is mentioned in a public #channel.

New Mention

Triggers when a new message is found that matches the query.

New Message From Query

Triggers when a new message is posted to a specific #private-channel or multi-dm.

New Message Posted to Private Channel

Triggers when a Message is pushed from Slack.

New Pushed Message

Triggers when a reaction (aka reactji) is added to a message in a public #channel.

New Reaction Added

New Saved Message

Triggers when a new Slack user is created / first joins your org.

New User

Finds a Slack message using the Slack Search feature.

Find Message

Finds a user by matching against their email instead of their username.

Find User by Email

Find User by ID

Finds a user by matching against their real name instead of their username.

Find User by Name

Find User by Username

Adds a reminder for yourself or a teammate, just like the `/remind` slash command.

Add Reminder

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Invite User to Channel

Posts a message to the specific #channel you choose. Message delivery can be scheduled for later.

Send Channel Message

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Send Direct Message

Create Channel

Post a new message to a private channel you choose. Can also schedule a message for later.

Send Private Channel Message

Set Channel Topic

Update basic profile fields such as name or title

Update Profile

Sets your Slack status to the given text and emoji.

Set Status

Invite a new User to your Slack workspace. Uses legacy tokens.

Invite New User

Get Slack notifications for new Freshdesk tickets

Stay up-to-date with new support requests by connecting Freshdesk and Discord through this seamless workflow. When a new ticket is created in Freshdesk, it immediately sends a channel message on Discord to keep your team informed and help them provide timely support. This automation streamlines your support process and ensures that no ticket goes unnoticed.

Discord is an all-in-one voice and text chat for gamers.

Discord

Triggers when a new message is posted to a specific text channel.

Triggers when a new user joins the Discord Server.

New User Added

Triggers when a new reaction is added to a specific message with the details of the user who reacted to it.

New Reaction on Message

Triggers when a new Reaction is added to a Message.

Triggers when a new Message is created on a Forum Post.

New Forum Message

Triggers when a new Post is created on a Forum.

New Forum Post

Triggers when a User or Role is mentioned.

Triggers when a role is assigned to a user.

Role Assigned to User

Find Channel

Find User

Add Role

Create new Forum Post

Remove a chosen role from the specified user.

Remove User Role

Rename a channel to a specific name you choose.

Rename Channel

Post a new message to a specific #channel you choose.

Send a direct message to a specific user.

Send a new message in a specific Forum Post.

Send message in Forum Post

Send new Freshdesk tickets as channel messages in Discord

If you need to notify non-Freshdesk users of new tickets, or prefer to receive email notifications about them, this Freshdesk Gmail integration is for you. Once it's active, a new email will be sent through Gmail for any new tickets received through Freshdesk.

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Gmail

Triggers when you receive a new attachment.

New Attachment

New Label

Triggers when you receive a new email and label it within two days.

New Labeled Email

Triggers when a new email appears in the specified mailbox.

New Email

Triggers when you receive a new email that matches a search string you provide.

New Email Matching Search

Triggers when you receive a new email and star it within two days.

New Starred Email

New Thread

Find Email

Find or Send Email

Add Label to Email

Delete Email

Create Draft

Create a draft reply to an existing email.

Create Draft Reply

Create Label

Send Email

Remove Label From Email

Reply to Email

Send Gmail email for new Freshdesk tickets

Stay on top of customer support by instantly notifying your team of new Freshdesk tickets in Slack. With this workflow, whenever a new ticket is created in Freshdesk, a direct message will be sent to a specified Slack user, ensuring speedy responses and improved customer satisfaction. Simplify your support process and keep your team in the loop with this seamless automation.

Send direct messages in Slack for new tickets in Freshdesk

Make Google Sheets' collaborative and sharing features even more useful by setting up this handy Zap. This Freshdesk-Google Sheets integration will automatically add a new row to the Google Sheet of your choosing every time you receive a new ticket in Freshdesk, allowing you track all your issues in the spreadsheet.

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

Google Sheets

Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.

New Spreadsheet Row (Team Drive)

Triggers when a new row is added to the bottom of a spreadsheet.

New Spreadsheet Row

Triggers when a new spreadsheet is created.

New Spreadsheet

Triggers when a new row is added or modified in a spreadsheet - works best with Team Drives.

New or Updated Spreadsheet Row (Team Drive)

Triggers when a new row is added or modified in a spreadsheet.

New or Updated Spreadsheet Row

Triggers when a worksheet is created in a spreadsheet.

New Worksheet

Find up to 500 rows based on a column and value as line items.

Lookup Spreadsheet Rows (Advanced)

Find Worksheet

Return up to 500 rows as a single JSON value or as line items.

Get Many Spreadsheet Rows (Advanced)

Find a specific spreadsheet row based on a column and value. If found, it returns the entire row. Optionally, create a new row if no match is found.

Lookup Spreadsheet Row

Finds or creates a specific find worksheet.

Find or Create Worksheet

Find or Create Row

Create a new column in a specific spreadsheet.

Create Spreadsheet Column

Create a new row in a specific spreadsheet.

Create Spreadsheet Row

Create one or more new rows in a specific spreadsheet (with line item support).

Create Multiple Spreadsheet Rows

Creates a new worksheet by copying an existing worksheet.

Copy Worksheet

Creates a new spreadsheet. Choose from a blank spreadsheet, a copy of an existing one, or one with headers.

Create Spreadsheet

Creates a new worksheet in a Google Sheet.

Create Worksheet

Clears the contents of the selected row(s) while keeping the row(s) intact in the spreadsheet.

Clear Spreadsheet Row(s)

Deletes the selected row(s) from the spreadsheet. This action removes the row(s) and all associated data.

Delete Spreadsheet Row(s)

Format Spreadsheet Row

Update Spreadsheet Row

Update one or more rows in a specific spreadsheet (with line item support).

Update Spreadsheet Row(s)

Add rows to Google Sheets from new Freshdesk tickets

If you're searching for a way to ensure your Google Sheets match your activity on Freshdesk, try this Freshdesk Google Sheets integration. After you set it up, a new row will be added to Google Sheets for any tickets that get updated on Freshdesk.

Simplify customer support with Zapier's Freshdesk integration

Related articles

Improve your productivity automatically. Use Zapier to get your apps working together.