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Jira Service Management

IT and service teams spend a lot of time putting out fires. It's time to automate some of the work that's on their plate.

4 ways to automate Jira Service Management

Looking for an easy way to keep track of everything that's happening in Jira Service Management? With this Zap, you can create a new spreadsheet row each time a new request is created in Jira. Whether you want to share that data across other teams, or simply keep a backlog, this Zap Template makes it easy.

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

New Request

Updated Request

Create Request

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

Google Sheets

Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.

New Spreadsheet Row (Team Drive)

Triggers when a new row is added to the bottom of a spreadsheet.

New Spreadsheet Row

Triggers when a new spreadsheet is created.

New Spreadsheet

Triggers when a new row is added or an existing row is updated in a spreadsheet. Optimized for Team Drive.

New or Updated Spreadsheet Row (Team Drive)

Triggers when a new row is added or modified in a spreadsheet.

New or Updated Spreadsheet Row

Triggers when a worksheet is created in a spreadsheet.

New Worksheet

Find up to 500 rows based on a column and value as line items.

Lookup Spreadsheet Rows (Advanced)

Find Worksheet

Return up to 500 rows as a single JSON value or as line items.

Get Many Spreadsheet Rows (Advanced)

Find a specific spreadsheet row based on a column and value. If found, it returns the entire row. Optionally, create a new row if no match is found.

Lookup Spreadsheet Row

Finds or creates a specific find worksheet.

Find or Create Worksheet

Find or Create Row

Create a new column in a specific spreadsheet.

Create Spreadsheet Column

Create a new row in a specific spreadsheet.

Create Spreadsheet Row

Create one or more new rows in a specific spreadsheet (with line item support).

Create Multiple Spreadsheet Rows

Creates a new worksheet by copying an existing worksheet.

Copy Worksheet

Creates a new spreadsheet. Choose from a blank spreadsheet, a copy of an existing one, or one with headers.

Create Spreadsheet

Creates a new worksheet in a Google Sheet.

Create Worksheet

Clears the contents of the selected row(s) while keeping the row(s) intact in the spreadsheet.

Clear Spreadsheet Row(s)

Deletes the selected row(s) from the spreadsheet. This action removes the row(s) and all associated data.

Delete Spreadsheet Row(s)

Format Spreadsheet Row

Update Spreadsheet Row

Update one or more rows in a specific spreadsheet (with line item support).

Update Spreadsheet Row(s)

Create a row in Google Sheets for new Jira Service Management requests

Sometimes, when you're working on a Jira Service Management request, you need help from someone on another team. If they don't have Jira access though, working together can be tricky. With this Zap, you can create new ClickUp tasks for every new Jira Service Management request, making it easy to work with other people across your org.

ClickUp is a productivity platform that allows you to manage your work and personal tasks in a beautifully intuitive environment.

ClickUp

Triggers when a new message is posted to a specific channel you choose. 

New Message Posted to Channel

Triggers when a reaction (emoji) is added to a message in a public channel.

New Reaction Added to Chat Message

Triggers when a new Comment is added to a Task in ClickUp.

New Comment on a Task

New Folder

New List

New Task

Triggers when a reaction (emoji) is added to a message for a task comment.

New Reaction Added to Task Comment

Task Changes

Triggers when a new Time Entry is added using ClickUp Time tracking.

New Time Entry

View the Custom Fields available on tasks in a specific Team / Space / Folder / List.

Find Custom Fields

Find the most recent task created in Workspace/Space/Folder/List.

Find the Most Recent Task

Finds a list of all tasks created in Workspace/Space/Folder/List. Supports Custom Fields.

Find a List of All Tasks

Find Task by ID

Find an existing user by their name or their email.

Find User by Name or Email

Find Documents

Archive or Delete Task

New Checklist

Send a direct message to a user or yourself.

Send Direct Message

Post a message to a specific channel you choose.

Send Chat Message to Channel

Create new document in the specific location

Create New Document

Create New Document Page

A Space represents teams, departments, or groups, each with its own Lists, workflows, and settings.

Create Space

Create Custom Field

Create Folder

Create List

Post a Task Comment

Time Tracked

Post Attachment

Create Subtask

Create Task

Update value of a custom field for a selected task

Update Custom Field Value

Update Task

Create a new ClickUp task for each new Jira Service Management request

Do you use Trello cards to manage projects but don't have time to log in to Jira Service Management to check for new requests? This integration transforms all new requests into Trello cards, saving you precious time.

Trello is a team collaboration tool that lets you organize anything and everything to keep your projects on task.

Trello

New Board

New Card

Triggers when a Card is archived in Trello.

New Card Archived

Triggers when a Comment is added to a Card in Trello.

New Comment in Card

Triggers when there is activity in Trello.

New Activity

Triggers when a Card is moved to a List in Trello, [inside the same Board](https://zapier.com/apps/trello/help#common-problems-trello#not-triggering-on-card-moved-to-list-when-a-card-is-moved-from-another-board).

Card Moved to List

Triggers at a specified time before a card is due.

Card Due

Triggers when a Card is updated in Trello.

Card Updated

Triggers when a new checklist is created in Trello.

Triggers when a new label is created in Trello.

New Label

Triggers when a label is added in a Trello card.

New Label Added to Card

Triggers when a new list on a board is added.

Triggers when a new member joins a board.

New Member on Board

Triggers when you get a new notification in Trello.

New Notification

Finds a label on a particular board by name.

Find Label on Board

Finds a list on a particular board by name.

Find List on a Board

Finds a checklist on a particular board or card by name.

Find Checklist

Finds a checklist item on a particular checklist by name.

Find Checklist Item

Finds a board in your Trello organization by name.

Find Board

Finds a card in your Trello organization by name, given a specified board and list. Does not search archived cards.

Find Card

Finds a member in your Trello organization by name.

Find Member

Find or Create Label

Find or Create List on a Board

Find or Create Checklist

Finds or creates a specific organization board.

Find or Create Board

Finds or creates a specific organization card.

Find or Create Card

Create Checklist Item in Card

Add Member to Board

Create Board

Adds a new card on a specific board and list.

Create Card

Archive Card

Adds one or more attachments to a specific card.

Add Attachment to Card

Adds an existing label to a specific card.

Add Label to Card

Moves a specific card to a list on a specific board.

Move Card to List

Adds one or more members to a specific card.

Add Members to Card

Update a card's name, description, due date, or position in list.

Update Card

Adds a new (or existing) checklist to a card.

Add Checklist to Card

Closes a board without permanently deleting it.

Close Board

Create Comment

Completes an existing checklist item in a card.

Complete Checklist Item in Card

Copy Board

Delete Checklist in Card

Create Label

Remove Label From Card

Create Trello cards for new Jira Service Management requests

Get notified for Jira Service Management requests without leaving Slack. This integration sends you a channel or directed message whenever a customer raises a new request.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Slack

Triggers when a new message is posted to any public channel.

New Public Message Posted Anywhere

New Channel

Triggers when a new message is posted to a specific #channel you choose.

Triggers when a custom emoji has been added to a team.

New Team Custom Emoji

Triggers when a new file is uploaded to your workspace.

New File

Triggers when a username or highlight word is mentioned in a public #channel.

New Mention

Triggers when a new message is found that matches the query.

4 ways to automate Jira Service Management

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