Jira Service Management—not to be confused with Jira Software—is a purpose-built platform for IT, dev, and service teams that need to respond to incidents and resolve customer issues fast.
While Jira Service Management already helps teams quickly resolve customer tech issues, automation can manage some of the busy work that comes with managing Jira—unlocking a new level of speed. Here are some popular ways to automate Jira Service Management.
Zapier is the leader in workflow automation—integrating with thousands of apps from partners like Google, Salesforce, and Microsoft. Use interfaces, data tables, and logic to build secure, automated systems for your business-critical workflows across your organization's technology stack. Learn more.
Table of contents
Duplicate Jira Service Management requests in other project management tools
Your team might work primarily in Jira Service Management, but that doesn't mean every team in your company does. Sometimes, it can be helpful to duplicate Jira requests onto another platform—whether just for visibility or to bring in help from another team.
These Zaps will help duplicate your Jira requests into another project management tool automatically, removing the need to copy and paste all of the request information.
Create a row in Google Sheets for new Jira Service Management requests
Create a new ClickUp task for each new Jira Service Management request
Create Trello cards for new Jira Service Management requests
Keep your team in the loop on each request
It's easy to get inundated by notifications these days. With different ones coming at you from different channels, it can be hard to know what to check and when. The best way to make sure your team doesn't miss anything is to bring those notifications to where the rest of your communication happens.
With the Zaps below, you can automatically notify your team via Slack message, email, or even text to make sure important notifications make it to the right place.
Post Slack messages for new Jira Service Management requests
Send Twilio SMS messages for new Jira Service Management requests
Send emails for new Jira Service Management requests
Automatically create Jira requests from anywhere
Creating Jira Service Management requests isn't hard, but it can be time-consuming. If you're collecting customer responses via form or email, then turning those responses into a Jira request, you're leaving a lot of time on the table that could go toward solving the actual issue.
With the Zap templates below, you can create Jira requests automatically from pretty much anywhere—whether that be a form response, an email, or even a Slack message.
Create Jira Service Management requests from new Google Forms responses
Create Jira Service Management requests from new Typeform entries
Create a new Jira Service Management request when a message is posted to a Slack channel
Create Jira Service Management requests from new Google Sheets rows
Create new Jira Service Management requests for new Gmail emails that match a search
Connect Jira to almost any other app
Zapier connects with a lot of apps. Thousands, actually! But if you use an app that doesn't have a Zapier integration, there's another option: webhooks. If your app has webhook functionality, you can use Webhooks by Zapier to connect it to Jira and automate just about anything you can imagine.
Create Jira Service Management requests from new Webhook POSTs
Resolve customer issues faster with automation
IT and dev teams have enough fires to put out—they don't need to spend their time with mundane work like copying and pasting information to create Jira requests. With Zapier, you can automate the busy work out of Jira Service Management and free your team up for more impactful work.
Zapier is the leader in workflow automation—integrating with thousands of apps from partners like Google, Salesforce, and Microsoft. Use interfaces, data tables, and logic to build secure, automated systems for your business-critical workflows across your organization's technology stack. Learn more.
