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How to automate OpenAI

Get even more from AI by adding automation to your workflows

By Elena Alston · May 30, 2024
Hero image of the OpenAI app logo on a light purple background.

It's no secret that OpenAI, when combined with automation, can deliver real value to teams across marketing, sales, customer support… the list goes on. 

It's easy to see why: Our OpenAI integration lets you pull in the power of Zapier's 6,000+ apps, so you can automate anything from generating images with DALL·E to transcribing files with OpenAI's Whisper. Let's dive into ways our OpenAI integration can help you streamline efficiency and scale your impact across your business.

Looking for GPT-4 or GPT-4o? You can access those via our ChatGPT integration now—allowing you to add ChatGPT-powered conversations into apps like Slack. You need $5 or more of credit in your OpenAI account to access GPT-4 or GPT-4o. Discover popular ways to use the ChatGPT Zapier integration.

Table of contents

  • What's the difference between Zapier's OpenAI and ChatGPT integrations?

  • For generating images

  • For transcribing and translating audio files

  • For summarizing online articles and emails

  • For streamlining customer communication

  • For content generation and marketing

  • For analyzing reviews and feedback

  • For product and customer support tickets 

Did you know: When you connect your favorite AI tools to other apps in your tech stack with Zapier, you'll likely need to build a 3-step Zap. Read more on how to effectively add AI to your Zapier workflows.

What's the difference between Zapier's OpenAI and ChatGPT integrations?

There are a ton of different ways to use our OpenAI integration, and some of them are quite similar to our ChatGPT integration. But there are a few differences to keep in mind.

First up, the OpenAI integration uses completion models (GPT-3.5-turbo-instruct) to generate text for certain actions, like creating content or summarizing text.  

But most notably, our OpenAI integration has multiple actions that make use of OpenAI's other features, like DALLE.3 and Whisper, an automatic speech recognition (ASR) system. That means you can create images, pull transcriptions, and even translate audio files into other languages within your automated workflows. You can see how handy those workflows might be if you generate a lot of content for different audiences, or need to summarize lengthy meetings and share them with your team. 

On the other hand, the ChatGPT integration (GPT-3.5 turbo and GPT-4 or GPT-4o for users who've made a payment of $5 or more) is designed primarily for conversations—and has advanced analysis and reasoning capabilities across text, images, and audio. You might use the ChatGPT integration to create an assistant that can answer questions in Slack, for example. Or to analyze images such as graphs or charts. 

Ultimately, which integration you use (and maybe it's both!) will depend on your own unique use case. Here are a few OpenAI ideas to get you started:

For generating images

If you need help coming up with inspiration for certain design projects, like logos or website layouts, OpenAI's DALL·E can help you generate solid frames of reference. To kickstart any design project, pull in the power of OpenAI and prompt it to create images based on your design briefs. 

Create images with DALL.E based on Slack messages and send as a channel message

Create images with DALL.E based on Slack messages and send as a channel message
  • Slack logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Slack logo
Slack + OpenAI (GPT-4, DALL-E, Whisper)

Generate OpenAI (DALL.E 3) images from new Airtable records and send as an email

Generate OpenAI (DALL.E 3) images from new Airtable records and send as an email
  • Airtable logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Gmail logo
Airtable + OpenAI (GPT-4, DALL-E, Whisper) + Gmail

Generate images with OpenAI's DALL.E from Airtable records and update it with your image

Generate images with OpenAI's DALL.E from Airtable records and update it with your image
  • Airtable logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Airtable logo
Airtable + OpenAI (GPT-4, DALL-E, Whisper)

Generate images based on Google Form responses and save them in Google Sheets

Generate images based on Google Form responses and save them in Google Sheets
  • Google Forms logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Google Sheets logo
Google Forms + OpenAI (GPT-4, DALL-E, Whisper) + Google Sheets

Part of the NFT rage? You can also use OpenAI's integration to produce images for NFTs with metadata and upload them to platforms like Idexo. 

Create NFTs with images in OpenAI plus metadata with One Call in idexo from new Google Forms responses

Create NFTs with images in OpenAI plus metadata with One Call in idexo from new Google Forms responses
  • Google Forms logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • idexo logo
Google Forms + OpenAI (GPT-4, DALL-E, Whisper) + idexo

Create NFTs with images in OpenAI plus metadata with One Call in idexo from new HubSpot form submissions

Create NFTs with images in OpenAI plus metadata with One Call in idexo from new HubSpot form submissions
  • HubSpot logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • idexo logo
HubSpot + OpenAI (GPT-4, DALL-E, Whisper) + idexo

For transcribing and translating audio files

Need to catch up on a crucial meeting you missed—but don't want to sit through an entire recording? Or perhaps you just want to transcribe a video file (like a product feedback interview) and share it with your team so everyone's on the same page. 

Fortunately, you can use OpenAI's Whisper to automatically transcribe files up to 25 MB. The best part? These Zaps don't just transcribe files—they can summarize them for you too. Your days of taking notes are over. 

Create transcripts of audio files with OpenAI's Whisper

Create transcripts of audio files with OpenAI's Whisper
  • Dropbox logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Dropbox logo
Dropbox + OpenAI (GPT-4, DALL-E, Whisper)

Create meeting transcripts and summaries with OpenAI from audio files

Create meeting transcripts and summaries with OpenAI from audio files
  • Dropbox logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Slack logo
Dropbox + OpenAI (GPT-4, DALL-E, Whisper) + Slack

Also need to translate these files into English? OpenAI's Whisper can do that, too. Whether you're interviewing customers across the globe, or need to translate marketing videos for your business, these Zaps have you covered:

Translate audio files with OpenAI and send to Dropbox

Translate audio files with OpenAI and send to Dropbox
  • Dropbox logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Dropbox logo
Dropbox + OpenAI (GPT-4, DALL-E, Whisper)

Translate files into English with OpenAI and store in Google Sheets

Translate files into English with OpenAI and store in Google Sheets
  • Dropbox logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Google Sheets logo
Dropbox + OpenAI (GPT-4, DALL-E, Whisper) + Google Sheets

For summarizing online content and emails

Keeping up with the major influx of information can be tricky at the best of times; sometimes it's downright impossible. If you receive hundreds of emails on a daily basis or you carry out a lot of research online, you probably wish there was a way to quickly get the gist without the manual overhead. 

Fortunately, there is. With our OpenAI integration, you can generate detailed summaries of content (like an online article or a digest of your emails) and send them to your other apps—automatically. That way, you can speed up and scale your work as you go:

Get an OpenAI-generated email summary in Slack for new Gmail emails

Get an OpenAI-generated email summary in Slack for new Gmail emails
  • Gmail logo
  • Slack logo
Gmail + Formatter by Zapier + OpenAI (GPT-4, DALL-E, Whisper) + 1 more

Get an AI-generated daily digest of your emails in Slack

Get an AI-generated daily digest of your emails in Slack
  • Gmail logo
  • Slack logo
Gmail + Formatter by Zapier + OpenAI (GPT-4, DALL-E, Whisper) + 2 more

Create article summaries with OpenAI from the Zapier Chrome extension

Create article summaries with OpenAI from the Zapier Chrome extension
  • Zapier Chrome extension logo
  • Zapier Chrome extension logo
Zapier Chrome extension + Web Parser by Zapier + Formatter by Zapier + 1 more

For streamlining customer communication

Ever have trouble writing customer emails that strike the perfect balance between professional and friendly? Or maybe you're struggling to scale communication to a large number of prospects? 

Whatever the case, reaching out at the right time—with the right message—is key to building solid customer relationships and increasing profitability. 

Fortunately, you can use these Zaps that prompt GPT-3 to write quality messages at scale based on your customers' specific needs or a prospect's position in the sales funnel. These Zaps then trigger the appropriate outreach to your customers, be that via email or through social media, allowing you to send more prompt responses. 

Create email copy with OpenAI from new Gmail emails and save as drafts in Gmail

Create email copy with OpenAI from new Gmail emails and save as drafts in Gmail
  • Gmail logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Gmail logo
Gmail + OpenAI (GPT-4, DALL-E, Whisper)

Promptly reply to Facebook messages with custom responses using OpenAI

Promptly reply to Facebook messages with custom responses using OpenAI
  • Facebook Messenger logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Facebook Messenger logo
Facebook Messenger + OpenAI (GPT-4, DALL-E, Whisper)

Run new SMS messages in Twilio through OpenAI and send responses as SMS messages via Twilio

Run new SMS messages in Twilio through OpenAI and send responses as SMS messages via Twilio
  • Twilio logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Twilio logo
Twilio + OpenAI (GPT-4, DALL-E, Whisper)

Respond to leads via Gmail with automated ChatGPT messages

Respond to leads via Gmail with automated ChatGPT messages
  • Google Forms logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Gmail logo
Google Forms + OpenAI (GPT-4, DALL-E, Whisper) + Gmail

Learn how a contractor with dyslexia uses AI and Zapier to write business emails (and land more deals). 

For content generation and marketing  

You can also use AI and automation to streamline business-critical tasks from marketing (like lead scoring) to content (like social media posts).  

For example, you can use the OpenAI integration to analyze and prioritize prospects based on their level of interest—and then send that data to your CRM. Or you can use it to generate topic ideas and subtopics for a blog or social post—then add those to a Google Doc or your CMS.

Whatever your marketing task, these Zaps will enrich your lead data and ease the pressure of creating quality content. 

Enrich new Typeform entries with OpenAI and add a note in HubSpot

Enrich new Typeform entries with OpenAI and add a note in HubSpot
  • Typeform logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • HubSpot logo
Typeform + OpenAI (GPT-4, DALL-E, Whisper) + HubSpot

Create WordPress posts with OpenAI responses generated from new Google Sheets rows

Create WordPress posts with OpenAI responses generated from new Google Sheets rows
  • Google Sheets logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • WordPress logo
Google Sheets + OpenAI (GPT-4, DALL-E, Whisper) + WordPress

Create WordPress posts with OpenAI responses to new items in multiple RSS feeds

Create WordPress posts with OpenAI responses to new items in multiple RSS feeds
  • RSS by Zapier logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • WordPress logo
RSS by Zapier + OpenAI (GPT-4, DALL-E, Whisper) + WordPress

Send prompts to GPT-3 for updated Airtable records

Send prompts to GPT-3 for updated Airtable records
  • Airtable logo
  • Airtable logo
Airtable + Web Parser by Zapier + OpenAI (GPT-4, DALL-E, Whisper)

Generate project ideas with OpenAI and add them to a Google Doc

Generate project ideas with OpenAI and add them to a Google Doc
  • Trello logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Google Docs logo
Trello + OpenAI (GPT-4, DALL-E, Whisper) + Google Docs

Learn when to use (and not use) ChatGPT to write marketing copy. 

For analyzing reviews and feedback 

What your existing customers think about your company is a big deal. Whether they've submitted feedback via a form or wrote you an online review, you should examine each of these experiences individually. Determining where you need to improve and where you stand can help the growth of your business. 

Of course, analyzing dozens—or hundreds—of customer opinions is easier said than done. Fortunately, you can use AI to analyze reviews based on a positive, neutral, or negative sentiment, allowing you to get more accurate insights, faster. 

These Zaps will automatically send your customer feedback to OpenAI, analyze them with one word, then send the results to another app (like Slack or Google Sheets), where you can easily review them at a glance. 

Analyze customer forms for sentiment with OpenAI

Analyze customer forms for sentiment with OpenAI
  • Google Forms logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Slack logo
Google Forms + OpenAI (GPT-4, DALL-E, Whisper) + Slack

Analyze Tyepform responses with OpenAI and add to Google Sheets

Analyze Tyepform responses with OpenAI and add to Google Sheets
  • Typeform logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Google Sheets logo
Typeform + OpenAI (GPT-4, DALL-E, Whisper) + Google Sheets

For product and customer support tickets 

Whether you collect feature requests from your customers and save them in Jira or use a tool like Zendesk to manage customer support tickets, it's normal that these entries probably consist of a sentence or two. 

To help your product and customer support teams better address these tickets, these Zaps let you add extra context to them in the form of acceptance criteria. GPT-3 will add functional requirements, clear instructions, and any other information you or your team should know.   

The result? Faster, quality customer support. 

Add acceptance criteria as comments to new issues in Jira using OpenAI

Add acceptance criteria as comments to new issues in Jira using OpenAI
  • Jira Software Cloud logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Jira Software Cloud logo
Jira Software Cloud + OpenAI (GPT-4, DALL-E, Whisper)

Add OpenAI responses to Zendesk tickets with newly-caught webhooks

Add OpenAI responses to Zendesk tickets with newly-caught webhooks
  • Webhooks by Zapier logo
  • OpenAI (GPT-4, DALL-E, Whisper) logo
  • Zendesk logo
Webhooks by Zapier + OpenAI (GPT-4, DALL-E, Whisper) + Zendesk

Take your business to the next level with OpenAI

No matter your role or industry, it's increasingly clear that AI is changing the way we work—for the better. 

Whether you're using AI to streamline action items after meetings or you're using it to scale customer support queries, this integration can improve the quality, speed, and efficiency of your output. And this is just the start of what you can do with OpenAI and Zapier. Check out our App Directory to see what you can do next.

Related reading:

  • Create custom versions of ChatGPT with GPTs and Zapier

  • AI for business: What is AI and how will it impact work? 

  • Embracing AI at work: 4 ways to make AI less scary for your team

  • How does ChatGPT work?

  • Connect OpenAI and Google Sheets for easy prompt creation

This article was originally published in March 2023. It was most recently updated in May 2024.

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A Zap with the trigger 'When I get a new lead from Facebook,' and the action 'Notify my team in Slack'