It's no secret that OpenAI, when combined with automation, can deliver real value to teams across marketing, sales, customer support… the list goes on.
It's easy to see why: Our OpenAI integration lets you pull in the power of Zapier's 6,000+ apps, so you can automate anything from generating images with DALL·E to transcribing files with OpenAI's Whisper. Let's dive into ways our OpenAI integration can help you streamline efficiency and scale your impact across your business.
Looking for GPT-4 or GPT-4o? You can access those via our ChatGPT integration now—allowing you to add ChatGPT-powered conversations into apps like Slack. You need $5 or more of credit in your OpenAI account to access GPT-4 or GPT-4o. Discover popular ways to use the ChatGPT Zapier integration.
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Did you know: When you connect your favorite AI tools to other apps in your tech stack with Zapier, you'll likely need to build a 3-step Zap. Read more on how to effectively add AI to your Zapier workflows.
What's the difference between Zapier's OpenAI and ChatGPT integrations?
There are a ton of different ways to use our OpenAI integration, and some of them are quite similar to our ChatGPT integration. But there are a few differences to keep in mind.
First up, the OpenAI integration uses completion models (GPT-3.5-turbo-instruct) to generate text for certain actions, like creating content or summarizing text.
But most notably, our OpenAI integration has multiple actions that make use of OpenAI's other features, like DALLE.3 and Whisper, an automatic speech recognition (ASR) system. That means you can create images, pull transcriptions, and even translate audio files into other languages within your automated workflows. You can see how handy those workflows might be if you generate a lot of content for different audiences, or need to summarize lengthy meetings and share them with your team.
On the other hand, the ChatGPT integration (GPT-3.5 turbo and GPT-4 or GPT-4o for users who've made a payment of $5 or more) is designed primarily for conversations—and has advanced analysis and reasoning capabilities across text, images, and audio. You might use the ChatGPT integration to create an assistant that can answer questions in Slack, for example. Or to analyze images such as graphs or charts.
Ultimately, which integration you use (and maybe it's both!) will depend on your own unique use case. Here are a few OpenAI ideas to get you started:
For generating images
If you need help coming up with inspiration for certain design projects, like logos or website layouts, OpenAI's DALL·E can help you generate solid frames of reference. To kickstart any design project, pull in the power of OpenAI and prompt it to create images based on your design briefs.
Create images with DALL.E based on Slack messages and send as a channel message
Generate OpenAI (DALL.E 3) images from new Airtable records and send as an email
Generate images with OpenAI's DALL.E from Airtable records and update it with your image
Generate images based on Google Form responses and save them in Google Sheets
Part of the NFT rage? You can also use OpenAI's integration to produce images for NFTs with metadata and upload them to platforms like Idexo.
Create NFTs with images in OpenAI plus metadata with One Call in idexo from new Google Forms responses
Create NFTs with images in OpenAI plus metadata with One Call in idexo from new HubSpot form submissions
For transcribing and translating audio files
Need to catch up on a crucial meeting you missed—but don't want to sit through an entire recording? Or perhaps you just want to transcribe a video file (like a product feedback interview) and share it with your team so everyone's on the same page.
Fortunately, you can use OpenAI's Whisper to automatically transcribe files up to 25 MB. The best part? These Zaps don't just transcribe files—they can summarize them for you too. Your days of taking notes are over.
Create transcripts of audio files with OpenAI's Whisper
Create meeting transcripts and summaries with OpenAI from audio files
Also need to translate these files into English? OpenAI's Whisper can do that, too. Whether you're interviewing customers across the globe, or need to translate marketing videos for your business, these Zaps have you covered:
Translate audio files with OpenAI and send to Dropbox
Translate files into English with OpenAI and store in Google Sheets
For summarizing online content and emails
Keeping up with the major influx of information can be tricky at the best of times; sometimes it's downright impossible. If you receive hundreds of emails on a daily basis or you carry out a lot of research online, you probably wish there was a way to quickly get the gist without the manual overhead.
Fortunately, there is. With our OpenAI integration, you can generate detailed summaries of content (like an online article or a digest of your emails) and send them to your other apps—automatically. That way, you can speed up and scale your work as you go:
Get an OpenAI-generated email summary in Slack for new Gmail emails
Get an AI-generated daily digest of your emails in Slack
Create article summaries with OpenAI from the Zapier Chrome extension
For streamlining customer communication
Ever have trouble writing customer emails that strike the perfect balance between professional and friendly? Or maybe you're struggling to scale communication to a large number of prospects?
Whatever the case, reaching out at the right time—with the right message—is key to building solid customer relationships and increasing profitability.
Fortunately, you can use these Zaps that prompt GPT-3 to write quality messages at scale based on your customers' specific needs or a prospect's position in the sales funnel. These Zaps then trigger the appropriate outreach to your customers, be that via email or through social media, allowing you to send more prompt responses.
Create email copy with OpenAI from new Gmail emails and save as drafts in Gmail
Promptly reply to Facebook messages with custom responses using OpenAI
Run new SMS messages in Twilio through OpenAI and send responses as SMS messages via Twilio
Respond to leads via Gmail with automated ChatGPT messages
Learn how a contractor with dyslexia uses AI and Zapier to write business emails (and land more deals).
For content generation and marketing
You can also use AI and automation to streamline business-critical tasks from marketing (like lead scoring) to content (like social media posts).
For example, you can use the OpenAI integration to analyze and prioritize prospects based on their level of interest—and then send that data to your CRM. Or you can use it to generate topic ideas and subtopics for a blog or social post—then add those to a Google Doc or your CMS.
Whatever your marketing task, these Zaps will enrich your lead data and ease the pressure of creating quality content.
Enrich new Typeform entries with OpenAI and add a note in HubSpot
Create WordPress posts with OpenAI responses generated from new Google Sheets rows
Create WordPress posts with OpenAI responses to new items in multiple RSS feeds
Send prompts to GPT-3 for updated Airtable records
Generate project ideas with OpenAI and add them to a Google Doc
Learn when to use (and not use) ChatGPT to write marketing copy.
For analyzing reviews and feedback
What your existing customers think about your company is a big deal. Whether they've submitted feedback via a form or wrote you an online review, you should examine each of these experiences individually. Determining where you need to improve and where you stand can help the growth of your business.
Of course, analyzing dozens—or hundreds—of customer opinions is easier said than done. Fortunately, you can use AI to analyze reviews based on a positive, neutral, or negative sentiment, allowing you to get more accurate insights, faster.
These Zaps will automatically send your customer feedback to OpenAI, analyze them with one word, then send the results to another app (like Slack or Google Sheets), where you can easily review them at a glance.
Analyze Tyepform responses with OpenAI and add to Google Sheets
For product and customer support tickets
Whether you collect feature requests from your customers and save them in Jira or use a tool like Zendesk to manage customer support tickets, it's normal that these entries probably consist of a sentence or two.
To help your product and customer support teams better address these tickets, these Zaps let you add extra context to them in the form of acceptance criteria. GPT-3 will add functional requirements, clear instructions, and any other information you or your team should know.
The result? Faster, quality customer support.
Add acceptance criteria as comments to new issues in Jira using OpenAI
Add OpenAI responses to Zendesk tickets with newly-caught webhooks
Take your business to the next level with OpenAI
No matter your role or industry, it's increasingly clear that AI is changing the way we work—for the better.
Whether you're using AI to streamline action items after meetings or you're using it to scale customer support queries, this integration can improve the quality, speed, and efficiency of your output. And this is just the start of what you can do with OpenAI and Zapier. Check out our App Directory to see what you can do next.
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This article was originally published in March 2023. It was most recently updated in May 2024.