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PagerDuty

Long downtimes and service outages can erode customer confidence fast. Use these workflows to start resolving incidents faster.

3 ways to automate PagerDuty

Set up this integration to make sure you can communicate important events on PagerDuty as easily as you carry out the rest of your conversations on Slack. It will trigger for each new message on Slack, automatically adding a new incident on the requested PagerDuty service with all the details you need.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Slack

Triggers when a new message is posted to any public channel.

New Public Message Posted Anywhere

New Channel

Triggers when a new message is posted to a specific #channel you choose.

New Message Posted to Channel

Triggers when a custom emoji has been added to a team.

New Team Custom Emoji

Triggers when a new file is uploaded to your workspace.

New File

Triggers when a username or highlight word is mentioned in a public #channel.

New Mention

Triggers when a new message is found that matches the query.

New Message From Query

Triggers when a new message is posted to a specific #private-channel or multi-dm.

New Message Posted to Private Channel

Triggers when a Message is pushed from Slack.

New Pushed Message

Triggers when a reaction (aka reactji) is added to a message in a public #channel.

New Reaction Added

New Saved Message

Triggers when a new Slack user is created / first joins your org.

New User

Finds a Slack message using the Slack Search feature.

Find Message

Finds a user by matching against their email instead of their username.

Find User by Email

Find User by ID

Finds a user by matching against their real name instead of their username.

Find User by Name

Find User by Username

Adds a reminder for yourself or a teammate, just like the `/remind` slash command.

Add Reminder

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Invite User to Channel

Posts a message to the specific #channel you choose. Message delivery can be scheduled for later.

Send Channel Message

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Send Direct Message

Create Channel

Post a new message to a private channel you choose. Can also schedule a message for later.

Send Private Channel Message

Set Channel Topic

Update basic profile fields such as name or title

Update Profile

Sets your Slack status to the given text and emoji.

Set Status

Invite a new User to your Slack workspace. Uses legacy tokens.

Invite New User

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

Triggers when new incidents are created, or when existing incidents change state.

New or Updated Incident

Find the user on call for a specific schedule.

Find User on Call

Acknowledge the incident with this Incident Key.

Add Acknowledge Event

Resolve the incident with this Incident Key.

Add Resolve Event

Trigger an incident in PagerDuty with this Incident Key.

Add Trigger Event

Trigger PagerDuty incidents for new messages in Slack

Have a Discord channel dedicated to reporting bugs and issues? Use this template to trigger a new incident in PagerDuty for each message in a particular channel in Discord—automatically adding all of the details to go along with it.

Discord is an all-in-one voice and text chat for gamers.

Discord

Triggers when a new message is posted to a specific text channel.

Triggers when a new user joins the Discord Server.

New User Added

Triggers when a new reaction is added to a specific message with the details of the user who reacted to it.

New Reaction on Message

Triggers when a new Reaction is added to a Message.

Triggers when a new Message is created on a Forum Post.

New Forum Message

Triggers when a new Post is created on a Forum.

New Forum Post

Triggers when a User or Role is mentioned.

Triggers when a role is assigned to a user.

Role Assigned to User

Find Channel

Find User

Add Role

Create new Forum Post

Remove a chosen role from the specified user.

Remove User Role

Rename a channel to a specific name you choose.

Rename Channel

Post a new message to a specific #channel you choose.

Send a direct message to a specific user.

Send a new message in a specific Forum Post.

Send message in Forum Post

Trigger PagerDuty incidents from new Discord messages

Adding incidents in PagerDuty can be as easy as pressing a button. With this Zap, you can send Slack messages to PagerDuty as new incidents, and carry over all of the details as well. That means no more wasting time copying and pasting messages from one platform to the other.

Trigger new PagerDuty incidents when a reaction is added to a message in Slack

Having a dedicated inbox set up is an easy way for your users and customers to report issues. But monitoring that inbox for issue reports is a pain. With this Zap, you can trigger new incidents in PagerDuty automatically every time an email hits your inbox, ensuring nothing slips through the cracks and goes unnoticed.

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Email by Zapier

Triggers when an email is forwarded to your own custom **zapiermail.com** address.

New Inbound Email

Triggers when an email that you've enabled read receipts on via our `Send Outbound Email` trigger is opened.

New Read Receipt

Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom **zapiermail.com** address.

Send Outbound Email

Trigger incidents in PagerDuty from new inbound emails

Speed is important when your website or web app is down, and you can't waste any time not seeing an alert. With this automation, you can trigger new incidents in PagerDuty for each new down alert in Updown.io, so you can start resolving issues fast.

updown.io is an online service that checks your website's status by periodically sending an HTTP request. It then notifies you by Slack, Telegram, email or SMS when your website is not responding correctly, your SSL certificate is invalid or about to expire, and more.

Updown.io

New Down Alert

Triggers when an event you selected occurred.

New Alert

Triggers when the credit number on the account is low.

Low Credits Reminder

Triggers when an SSL certificate expires.

SSL Expiration

Triggers when an SSL certificate is invalid.

SSL Invalid

Triggers when an SSL certificate is renewed.

SSL Renewed

Triggers when an SSL certificate is valid.

SSL Valid

Still Down Alert

New Up Alert

Trigger new incidents in PagerDuty for new down alerts in Updown.io

Are you monitoring your website with Better Stack, but need a way to transfer incidents over to PagerDuty? With this Zap, you can do exactly that. Now, every incident is added to PagerDuty automatically so your team can act on it fast.

Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling. Configure everything in just 3 minutes, free plan included!

Better Stack

Triggers when new incidents are created, or when existing incidents are updated.

Triggers when an on-call contact changes.

On-Call Contact Changed

Find Incident

Finds On-Call Contact. Supports time lookup.

Find On-Call Contact

Acknowledge Incident

Add Incident Comment

Creates an incident that notifies the team.

Create Incident

Resolve Incident

Trigger new PagerDuty events from new incidents in Better Stack

Need to get new Freshping alerts over to PagerDuty faster than copying and pasting? Use this Zap template to automatically add new Freshping alerts to PagerDuty and start acting on these alerts quicker.

Freshping is an uptime monitoring and status pages tool. You can monitor 50 URLs at 1-minute intervals and get alerts via email, Slack, or SMS when it is down. You'll also get 5 public status pages, multi-user logins (up to 30 users), global latency, and Apdex reporting.

Freshping

Trigger new incidents in PagerDuty for new Freshping alerts

Getting critical information for your SaaS via an RSS feed? Set up this Zap and you'll be able to track and report it all on PagerDuty automatically. From then on, it will trigger for every new item on the indicated RSS feed, reliably adding all its information to a new incident on the chosen PagerDuty service from then on.

RSS (really simple syndication) is pretty much the industry standard for feed readers. You'll find RSS feeds in almost every app imaginable.

RSS by Zapier

Triggers when there is a new item in any of the feeds being watched.

New Items in Multiple Feeds

Triggers when a new RSS feed item is published.

New Item in Feed

Create Item in Feed

Trigger PagerDuty incidents for new RSS posts

Want to make sure your SaaS stays responsive to new webhook data? Plug it right into your pipeline with this Zapier automation. Simply direct payloads to the custom webhook URL we provide during setup to trigger it, sending all the data to PagerDuty and adding an incident to your specified service automatically. 

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.

Webhooks by Zapier

Triggers when a POST, PUT, or GET request is made to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.

Catch Raw Hook

Triggers when a POST, PUT, or GET request is madeto a Zapier URL.

Catch Hook

Triggers when a request to a URL returns new entries.

Retrieve Poll

Fire off a custom request by providing raw details. Very flexible but unforgiving.

Custom Request

Fire off a single GET request with optional querystrings.

Fire off a single POST request as a form or JSON.

POST

Fire off a single PUT request as a form or JSON.

Trigger PagerDuty incidents for new webhook payloads

Need to stay in the loop or update others for new incidents on PagerDuty? Use this Zap to leverage our native email service for notifications. It will trigger with every new incident on PagerDuty, sending out an automated email with all the data you need to make sure that everyone is aware of what's going on.

Send emails for new incidents on PagerDuty

Tired of rushing to send updates for new PagerDuty incidents, when you should be working to solve them? Get the best of both worlds by setting up this PagerDuty Gmail integration. It will trigger with each new incident on PagerDuty, sending out an email from Gmail for every one it detected from then on so you never have to worry about that again.

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

3 ways to automate PagerDuty

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