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LiveChat

LiveAgent

Zendesk

tawk.to

Reamaze

We've tested dozens of live chat apps for customer support, and here we'll present the best with our reasoning for each pick.

We tested dozens of solutions to find the live chat app that makes the most sense for your business.

The 5 best live chat apps for customer support in 2025

Easily keep your Mailchimp subscribers and LiveAgent customer groups up-to-date with this workflow. Whenever a new subscriber joins your Mailchimp list, they'll be added to a designated customer group in LiveAgent, ensuring that your customer service team has accurate and updated information to assist them better. Stay organized and efficient by automating this simple yet crucial task.

Mailchimp

Add new Mailchimp subscribers to a LiveAgent group as customers

Keep in touch with your customers with newsletters! This Zap will automatically subscribe new LiveAgent customers into your Mailchimp subscriber list.

Add new LiveAgent customers to a Mailchimp list

Make sure that new Trello cards get noticed by your helpdesk team. This Zap makes it easy to create a new conversation in LiveAgent when a new Trello card is created.

Trello

Create a new LiveAgent conversation when Trello card is created

A common use of form software is to allow customers or prospects to ask you questions. If they do that often enough, you'll need a way to manage and respond to those individuals.The Typeform-Zendesk integration makes that easy. You can have new Typeform entries automatically create new tickets for follow up in Zendesk.

Typeform

Create Zendesk tickets from new Typeform entries

If you're using Google Forms to provide an easy way to submit tickets, set up this Zap to handle the data entry for you. From that point on, every new Google Form response you receive will automatically trigger the creation of a new ticket on Zendesk, including all the details you need to take action and resolve issues quickly.

Google Forms

Create Zendesk tickets from new Google Forms responses

This automation is a perfect way to schedule in the tasks you need to complete every week. Once you set up the schedule, Zapier will create a new ticket in Zendesk every week. Scheduling in tasks such as debugging, maintenance, or checking reviews, provides a way to deliver great customer service. 

Schedule by Zapier

Create a new Zendesk ticket automatically every week

LiveChat is efficient and fast for conversing with your customers, but it's typically a one-on-one conversation. If your whole team needs visibility to LiveChat stats, you can use this Zapier integration to add a row in a Google Sheets doc when a LiveChat chat ends. It's a perfect way to keep a log of your completed chats.

Add rows in Google Sheets when LiveChat chats end

Typically after a LiveChat ends, your personal interaction with that customer ends, too. Not so with this LiveChat - MailChimp integration. After you set it up, you can gain new subscribers from live chats. Use this information to follow up with a customer service survey or a coupon code for a future purchase.

Add finished LiveChat chat contacts to a MailChimp List

You use LiveChat because it's way faster than email and more efficient than the phone - but integrating LiveChat with Slack would really take your customer support to the next level. This Zapier integration will send a message to Slack whenever a new chat is initiated in LiveChat. That way, you can notify your team of new chats, or get a private message for chats that need a personal reply.

Slack

Get Slack messages for new LiveChat chats

Need your channel to know whenever a customer reaches out? Activate this Reamaze-Slack integration and we'll make sure your team is always up to speed. It will listen for any new conversation on Reamaze from then on, automatically sending out a message to your chosen Slack channel with all the details you need.  

Send Slack messages with new Reamaze conversations

Stay on top of your customer support with this Reamaze-Discord workflow. When a new message is received in Reamaze, this automation sends a channel message in Discord, keeping your team informed and ready to respond. Streamline communication and improve response times, ensuring excellent customer service every time.

Discord

Send new Reamaze messages as Discord channel messages for seamless communication

Impress your customers with quick responses to their messages by setting up this Olark-Reamaze Zapier integration. It will then watch for any new message on Olark from then on, automatically creating a new conversation on Reamaze for each one so you can keep your support chats and email together at all times.

Olark

Create Reamaze conversations from Olark messages

Make sure your team knows when new chats are coming through to your site with Slack notifications. This Zap allows you to notify an entire Slack channel or set up direct messages when a new chat comes in. It's super handy for remote teams spread out across the globe, in different time zones or even for when you're out and about.

Post messages in a Slack channel when new chats begin on tawk.to

Take your customer service to the next level and make it easy to follow up after a chat ends. This integration will capture those contacts, and add customers as a Mailchimp contact. From there you can send them post-chat coupons, invitations to events, surveys or even content marketing. Make the most of your chats and turn them into repeat customers.

Add contacts from ended tawk.to chats to Mailchimp

Keep your customers contact details in order. Managing contacts is easy with this integration. As soon as a chat ends, a new contact will be created in HubSpot. You work hard to get visitors on your website so never let them fall through the cracks. Keep in touch and take the work out of setting up your relationship management.

The 5 best live chat apps for customer support in 2025

We tested dozens of solutions to find the live chat app that makes the most sense for your business.

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