What is the difference between Intercom and Zendesk?

Zendesk is billed more as a customer support and ticketing solution, while Intercom includes more native CRM functionality. Intercom isn't quite as strong as Zendesk in comparison to some of Zendesk's customer support strengths, but it has more features for sales and lead nurturing. Learn more

Does Zendesk integrate with Intercom?

Zendesk can integrate with Intercom, and vice versa. You can integrate via app or pull existing content from one platform to the other. You can also connect them using Zapier. Learn more

Does Intercom have ticketing?

Intercom does have a ticketing dashboard that has omnichannel functionality, much like Zendesk. Learn more

Which offers more customization, Intercom or Zendesk?

Intercom has more customization features for features like bots, themes, triggers, and funnels. Zendesk, however, has more robust custom reporting capabilities. Learn more

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12 min read

Zendesk vs. Intercom: Which is better? [2025]

By Bryce Emley · January 23, 2025

Hero image with the Zendesk and Intercom logos

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Bryce Emley

Currently based in Albuquerque, NM, Bryce Emley holds an MFA in Creative Writing from NC State and nearly a decade of writing and editing experience. His work has been published in magazines including The Atlantic, Boston Review, Salon, and Modern Farmer and has received a regional Emmy and awards from venues including Narrative, Wesleyan University, the Edward F. Albee Foundation, and the Pablo Neruda Prize. When he isn’t writing content, poetry, or creative nonfiction, he enjoys traveling, baking, playing music, reliving his barista days in his own kitchen, camping, and being bad at carpentry.

tags

CRM (Customer Relationship Management)

Customer support

Sales & business development

mentioned apps

Zendesk

Intercom