Can Jira be used as a ticketing system?

Yes, Jira Service Management can be used as a ticketing system. Customer support and IT professionals can manage both customer and employee tickets within the platform. Learn more

Is Zendesk a CRM or SaaS?

Zendesk for Service is a SaaS product that provides customer support tools. Zendesk for Service shouldn't be confused with Zendesk for Sales (AKA Zendesk Sell), which is a CRM. Learn more

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12 min read

Zendesk vs. Jira Service Management: Which is best?

By Cecilia Gillen · May 10, 2024

Hero image with the Zendesk and Jira logos

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Cecilia Gillen

Cecilia is a content marketer with a degree in Media and Journalism from the University of South Dakota. After graduating, Cecilia moved to Omaha, Nebraska where she enjoys reading (almost as much as book buying), decor hunting at garage sales, and spending time with her two cats.

tags

Customer support

mentioned apps

Zendesk

Jira Service Management