Azure DevOps + Freshdesk

Add notes to Freshdesk tickets when new comments on Azure DevOps work items occur

Easily keep track of updates to your work items in Azure DevOps by adding them directly to your Freshdesk tickets. This workflow will initiate once a new comment is added to a work item in Azure DevOps, and then instantly add this information as a note to the designated ticket in Freshdesk. This seamless information transfer allows for proactive updates, ensuring you're always updated on your project's progress.

When this happens...
New Work Item Comment
Triggers when a work item is commented on.
TriggerInstant
automatically do this!
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
ActionWrite

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Supported triggers and actions

What does this mean?

- Build DefinitionRequired
- Build Status
- ProjectRequired
Trigger
Instant
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- ProjectRequired
- Repository
- Branch
Trigger
Instant
Try It
- ProjectRequired
- Area Path
- Work Item Type
Trigger
Instant
Try It
- ProjectRequired
- Build DefinitionRequired
Action
Write
- ProjectRequired
- Work Item TypeRequired
- Work ItemRequired
- Do you want to supress notifications for this update?
Action
Write

- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- ProjectRequired
- TeamRequired
- Would you like to setup the query here or use an existing query?Required
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search

- ProjectRequired
- PathRequired
Trigger
Instant
Try It
- ProjectRequired
- Area Path
- Work Item Type
- Contains StringRequired
Trigger
Instant
Try It
- ProjectRequired
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Write
- ProjectRequired
- Work Item NumberRequired
- LinkRequired
- Comment
Action
Write
- ProjectRequired
- TeamRequired
- Would you like to setup the query here or use an existing query?Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

Related categories

Similar apps

GitHub

Developer Tools

Jira Software Server

Project Management

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

Related Zap Templates

Create Azure DevOps work items for new Freshdesk tickets

Create tickets in Freshdesk from new work items in Azure DevOps

Update work items in Azure DevOps and automatically add notes to tickets in Freshdesk

Azure DevOps + Freshdesk

Add notes to Freshdesk tickets when new comments on Azure DevOps work items occur

Completed Build

Build Status

Code Push (Git)

Repository

Branch

New Work Item

Area Path

Work Item Type

Trigger Build

Update Work Item

Do you want to supress notifications for this update?

API Request (Beta)

Query String Parameters

Headers

Additional Request Headers

Body

Find or Create Work Item

Area

Iteration

Assigned To

Description

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Description

Create Forum Topic

Sticky

Locked

Create Contact

Address

Description

Phone

Job Title

Tags

Find Contact

Code Check-In (TFVC)

New Work Item Comment

Area Path

Work Item Type

Updated Work Item

Area Path

Work Item Type

Changed Field

Create Work Item

Area

Iteration

Assigned To

Description

Add Link to Work Item

Comment

Find Work Item

New Ticket

New Ticket Note

Update Contact

Create Company

Description

Notes

Domains

Create Forum Category

Description

Create Ticket

Type

Priority

CC Emails

API Request (Beta)

Api Docs Info

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

About Azure DevOps

Related categories

Similar apps

GitHub

Jira Software Server

About Freshdesk