Azure DevOps + TOPdesk

Create work items in Azure DevOps for new incidents in TOPdesk

When a new incident is reported in TOPdesk, swiftly resolve issues by creating a work item in Azure DevOps. This easy-to-set automation streamlines your IT project management, facilitating quick responses and efficient workflow. Simply connect TOPdesk and Azure DevOps, and let this workflow handle the rest, improving your incident resolution times.

When this happens...
New Incident
Triggers when a new incident is created.
TriggerScheduled
automatically do this!
Create Work Item
Create a new work item.
ActionWrite

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Supported triggers and actions

What does this mean?

- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Scheduled
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident NumberRequired
Action
Search
- ProjectRequired
- PathRequired
Trigger
Instant
Try It

- ProjectRequired
- Area Path
- Work Item Type
- Contains StringRequired
Trigger
Instant
Try It
- ProjectRequired
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Write
- ProjectRequired
- Work Item NumberRequired
- LinkRequired
- Comment
Action
Write
- ProjectRequired
- TeamRequired
- Would you like to setup the query here or use an existing query?Required
Action
Search

- Operator Group
Trigger
Scheduled
Try It
- Operator Group
Trigger
Scheduled
Try It
- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident numberRequired
- Invisible for caller
Action
Search
- SurnameRequired
Action
Search
- Build DefinitionRequired
- Build Status
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- Repository
- Branch
Trigger
Instant
Try It
- ProjectRequired
- Area Path
- Work Item Type
Trigger
Instant
Try It
- ProjectRequired
- Build DefinitionRequired
Action
Write
- ProjectRequired
- Work Item TypeRequired
- Work ItemRequired
- Do you want to supress notifications for this update?
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- ProjectRequired
- TeamRequired
- Would you like to setup the query here or use an existing query?Required
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Search or write

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

Help

Related categories

Similar apps

GitHub

Developer Tools

Jira Software Server

Project Management

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Help

Related categories

IT Operations

Related Zap Templates

Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

Related Zap Templates

Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

Azure DevOps + TOPdesk

Create work items in Azure DevOps for new incidents in TOPdesk

New Major Incident

Category

Subcategory

Operator Group

Supplier

New Incident

External Number Filled Condition

Entry type

Call type

Category

Subcategory

Impact

Urgency

Priority

Operator Group

Supplier

Status (Processing Status)

Updated Incident

External Number Filled Condition

Entry type

Call Type

Category

Subcategory

Impact

Urgency

Priority

Operator Group

Supplier

Status (Processing Status)

Update Incident

Brief description

Action

Set action invisible for caller

External Number

Category

Subcategory

Impact

Urgency

Priority

Target Date

Operator Group

Status

Closure code

Feedback Rating

Feedback Message

Id

Type

Date

Find Branch

Name

Find Incident

Code Check-In (TFVC)

New Work Item Comment

Area Path

Work Item Type

Updated Work Item

Area Path

Work Item Type

Changed Field

Create Work Item

Area

Iteration

Assigned To

Description

Add Link to Work Item

Comment

Find Work Item

New First Line Incident

Operator Group

New Second Line Incident

Operator Group

Create an Incident

Incident status

Brief description

Request

Action

Set action invisible for caller

Entry type