Azure DevOps + TOPdesk

Create work items in Azure DevOps for new incidents in TOPdesk

When a new incident is reported in TOPdesk, swiftly resolve issues by creating a work item in Azure DevOps. This easy-to-set automation streamlines your IT project management, facilitating quick responses and efficient workflow. Simply connect TOPdesk and Azure DevOps, and let this workflow handle the rest, improving your incident resolution times.

When this happens...
New Incident
Triggers when a new incident is created.
TriggerScheduled
automatically do this!
Create Work Item
Create a new work item.
ActionWrite

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Supported triggers and actions

- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Scheduled
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident NumberRequired
Action
Search
- ProjectRequired
- PathRequired
Trigger
Instant
Try It

- ProjectRequired
- Area Path
- Work Item Type
- Contains StringRequired
Trigger
Instant
Try It
- ProjectRequired
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Write
- ProjectRequired
- Work Item NumberRequired
- LinkRequired
- Comment
Action
Write
- ProjectRequired
- TeamRequired
- Would you like to setup the query here or use an existing query?Required
Action
Search

- Operator Group
Trigger
Scheduled
Try It
- Operator Group
Trigger
Scheduled
Try It
- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident numberRequired
- Invisible for caller
Action
Search
- SurnameRequired
Action
Search
- Build DefinitionRequired
- Build Status
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- Repository
- Branch
Trigger
Instant
Try It
- ProjectRequired
- Area Path
- Work Item Type
Trigger
Instant
Try It
- ProjectRequired
- Build DefinitionRequired
Action
Write
- ProjectRequired
- Work Item TypeRequired
- Work ItemRequired
- Do you want to supress notifications for this update?
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- ProjectRequired
- TeamRequired
- Would you like to setup the query here or use an existing query?Required
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Search or write

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

Related categories

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GitHub

Developer Tools

Jira Software Server

Project Management

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

IT Operations

Related Zap Templates

Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

Related Zap Templates

Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

Azure DevOps + TOPdesk

Create work items in Azure DevOps for new incidents in TOPdesk

Supported triggers and actions

New Major Incident

New Incident

Updated Incident

Update Incident

Find Branch

Find Incident

Code Check-In (TFVC)

New Work Item Comment

Updated Work Item

Create Work Item

Add Link to Work Item

Find Work Item

New First Line Incident

New Second Line Incident

Create an Incident

Find Last Action

Find Person

Completed Build

Code Push (Git)

New Work Item

Trigger Build

Update Work Item

API Request (Beta)

Find or Create Work Item

About Azure DevOps

Related categories

Similar apps

GitHub

Jira Software Server

About TOPdesk

Related categories

Related Zap Templates

Related Zap Templates