ConnectWise Manage + Microsoft Teams

Send Microsoft Teams chat messages for new or updated ConnectWise Manage tickets

Stay informed and act quickly on new or updated tickets in ConnectWise Manage with this seamless workflow. When a ticket is created or modified in ConnectWise Manage, this automation sends a chat message to a designated Microsoft Teams channel, keeping your team up-to-date and able to resolve issues promptly. Improve communication and enhance your team's efficiency with this integration.

Stay informed and act quickly on new or updated tickets in ConnectWise Manage with this seamless workflow. When a ticket is created or modified in ConnectWise Manage, this automation sends a chat message to a designated Microsoft Teams channel, keeping your team up-to-date and able to resolve issues promptly. Improve communication and enhance your team's efficiency with this integration.

  1. When this happens...
    ConnectWise ManageConnectWise Manage
    New/Updated Ticket

    Triggers when a service ticket is created and/or updated.

    TriggerInstant
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Chat Message

    Sends a message in an existing chat.

    ActionWrite
Start free with email
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • New, Updated or Both

    • Company Filter

    • Contact Type Filter

    • Specific Contact Filter

    Trigger
    Instant
    Try It
    • New, Updated or Both

    • Board Filter

    • Project Filter

    Trigger
    Instant
    Try It
  • ConnectWise Manage triggers, actions, and search

    New Territory

    Triggers when a new territory is created.

    Trigger
    Scheduled
    Try It
    • First NameRequired

    • Last NameRequired

    • Title

    • Email

    • Default Email

    • Phone Number

    • Default Phone

    • Phone Type

    • Type

    • Company

    • Primary Contact

    • Relationship

    • Department

    • Address 1

    • Address 2

    • City

    • State

    • Zip Code

    • Country Name

    Action
    Write
    • Service Board Filter

    Trigger
    Scheduled
    Try It
    • New, Updated or Both

    • Service Board Filter

    • Specific Service Ticket Filter

    • Project Filter

    Trigger
    Instant
    Try It
    • Company NameRequired

    • IdentifierRequired

    • TypeRequired

    • StatusRequired

    • Site NameRequired

    • Address 1

    • Address 2

    • City

    • State

    • Zip Code

    • Country Name

    • Phone Number

    • Website

    • Market

    • Source

    • Number of Employees

    • Territory

    Action
    Write
    • SummaryRequired

    • CompanyRequired

    • Record TypeRequired

    • Priority

    Action
    Write
connectwise-manage logo
connectwise-manage logo

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

Related categories

  • CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces integrationsZapier Interfaces integrations

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn more

Related categories

  • Microsoft
  • Team Chat

Similar apps

Slack integrationsSlack integrations

Slack

Team Chat
Chatwork integrationsChatwork integrations

Chatwork

Team Chat
Rocket.Chat integrationsRocket.Chat integrations

Rocket.Chat

Team Chat