ConnectWise Manage + Microsoft Teams

Create ConnectWise Manage tickets from new Microsoft Teams channel mentions

Stay on top of important conversations and never miss a mention in Microsoft Teams again with this efficient workflow. Whenever a new channel mention occurs in the Microsoft Teams app, a ticket will be created in the ConnectWise Manage app. Simplify your team's communication and ensure tasks are promptly addressed with this seamless integration between Microsoft Teams and ConnectWise Manage.

Stay on top of important conversations and never miss a mention in Microsoft Teams again with this efficient workflow. Whenever a new channel mention occurs in the Microsoft Teams app, a ticket will be created in the ConnectWise Manage app. Simplify your team's communication and ensure tasks are promptly addressed with this seamless integration between Microsoft Teams and ConnectWise Manage.

  1. When this happens...
    Microsoft TeamsMicrosoft Teams
    New Channel Mention

    Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.

    TriggerScheduled
  2. automatically do this!
    ConnectWise ManageConnectWise Manage
    Create Ticket

    Creates a new service desk or project ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • TeamRequired

    Trigger
    Scheduled
    Try It
    • ChatRequired

    • Exclude messages by you?

    Trigger
    Scheduled
    Try It
    • TeamRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • ChannelRequired

    • MessageRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • ChannelRequired

    • Member

    • Highlight Word

    Trigger
    Scheduled
    Try It
  • Microsoft Teams triggers, actions, and search

    New Chat

    Triggers when a new chat is created.

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • ChannelRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • Channel NameRequired

    • Description

    • Favorite for All?

    Action
    Write
connectwise-manage logo
connectwise-manage logo

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
Help

Related categories

  • CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces integrationsZapier Interfaces integrations

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
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microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

Related categories

  • Microsoft
  • Team Chat

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