Microsoft Excel + Zendesk

Add comments to Zendesk tickets from new Microsoft Excel rows

Effortlessly manage your support tickets with this seamless workflow between Microsoft Excel and Zendesk. Whenever a new row is added to your Excel sheet, a comment will be posted on the corresponding ticket in Zendesk, ensuring that important updates are communicated efficiently and promptly. Save time and maintain clear communication between your support team and customers by automating this process.

Effortlessly manage your support tickets with this seamless workflow between Microsoft Excel and Zendesk. Whenever a new row is added to your Excel sheet, a comment will be posted on the corresponding ticket in Zendesk, ensuring that important updates are communicated efficiently and promptly. Save time and maintain clear communication between your support team and customers by automating this process.

  1. When this happens...
    Microsoft ExcelMicrosoft Excel
    New Row

    Triggers when a new row is added to a worksheet in a spreadsheet.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
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Supported triggers and actions

    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    Trigger
    Scheduled
    Try It
    • Storage Source

    • Folder

    • SpreadsheetRequired

    Trigger
    Scheduled
    Try It
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    Action
    Write
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    • TableRequired

    Action
    Write
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    • TableRequired

    Trigger
    Scheduled
    Try It
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    • Trigger Column

    Trigger
    Scheduled
    Try It
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    Action
    Write
    • Storage Source

    • Folder

    • TitleRequired

    • Column Headers

    • Zap Step Id

    Action
    Write
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excel logo

About Microsoft Excel

Microsoft's Excel is a spreadsheet application used by millions of users across the world. It is part of the Office ecosystem and is considered the industry standard for spreadsheets. Only files on OneDrive for Business (available with Office 365 and Sharepoint server) are supported at this time with Zapier.

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  • Microsoft
  • Spreadsheets

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

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