Microsoft Excel + Zendesk

Update Zendesk tickets every time new rows are added in Microsoft Excel table

Keep your customer service running smoothly with seamless updates directly from your Microsoft Excel spreadsheet to your Zendesk tickets. This workflow activates when a new row is added in Excel, triggering an instant update to an existing ticket in Zendesk. It's a simple, straightforward way to speed up your customer service response time, keep all team members on the same page, and ensure all ticket updates are properly logged and tracked in Zendesk.

Keep your customer service running smoothly with seamless updates directly from your Microsoft Excel spreadsheet to your Zendesk tickets. This workflow activates when a new row is added in Excel, triggering an instant update to an existing ticket in Zendesk. It's a simple, straightforward way to speed up your customer service response time, keep all team members on the same page, and ensure all ticket updates are properly logged and tracked in Zendesk.

  1. When this happens...
    Microsoft ExcelMicrosoft Excel
    New Row in Table

    Triggers when a new row is added to a table in a spreadsheet.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
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Supported triggers and actions

    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    Trigger
    Scheduled
    Try It
    • Storage Source

    • Folder

    • SpreadsheetRequired

    Trigger
    Scheduled
    Try It
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    Action
    Write
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    • TableRequired

    Action
    Write
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    • TableRequired

    Trigger
    Scheduled
    Try It
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    • Trigger Column

    Trigger
    Scheduled
    Try It
    • Storage Source

    • Folder

    • SpreadsheetRequired

    • WorksheetRequired

    Action
    Write
    • Storage Source

    • Folder

    • TitleRequired

    • Column Headers

    • Zap Step Id

    Action
    Write
excel logo
excel logo

About Microsoft Excel

Microsoft's Excel is a spreadsheet application used by millions of users across the world. It is part of the Office ecosystem and is considered the industry standard for spreadsheets. Only files on OneDrive for Business (available with Office 365 and Sharepoint server) are supported at this time with Zapier.

Related categories

  • Microsoft
  • Spreadsheets

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

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  • Customer Support

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