Freshdesk + monday.com

Update Freshdesk tickets with notes when specific column values change in monday.com boards

Stay on top of your workflow with this automation that connects Monday.com with Freshdesk. When a specific column value changes in your Monday.com board, it promptly adds notes to a corresponding ticket in Freshdesk. This setup ensures you won't miss any important updates, keeping your customer service team informed and ready to respond effectively. Enhance your productivity and ensure crucial information isn't lost in the shuffle.

Stay on top of your workflow with this automation that connects Monday.com with Freshdesk. When a specific column value changes in your Monday.com board, it promptly adds notes to a corresponding ticket in Freshdesk. This setup ensures you won't miss any important updates, keeping your customer service team informed and ready to respond effectively. Enhance your productivity and ensure crucial information isn't lost in the shuffle.

  1. When this happens...
    monday.commonday.com
    Specific Column Value Changed in Board

    Triggers when a specific column's value changes in the selected board

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Add Notes to a Ticket

    Add Private or Public notes to a Freshdesk Support Ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Board IDRequired

    Trigger
    Instant
    Try It
  • monday.com triggers, actions, and search

    New Board

    Triggers when a new board is created.

    Trigger
    Scheduled
    Try It
    • Board IDRequired

    • Column IDsRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    • Column IDRequired

    Trigger
    Instant
    Try It
  • monday.com triggers, actions, and search

    New User

    Triggers when a new user joins your monday.com account.

    Trigger
    Scheduled
    Try It
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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monday logo
monday logo

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.

Related categories

  • Project Management

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