Freshdesk + monday.com
Update Freshdesk tickets and change multiple columns value in monday.com simultaneously
Stay on top of your customer service tasks using this workflow. Once any ticket gets updated in Freshdesk, the corresponding values in several columns are immediately altered in monday.com. This ensures that you're always working with the most updated information and saves you from manually tracking and adjusting ticket statuses.
Stay on top of your customer service tasks using this workflow. Once any ticket gets updated in Freshdesk, the corresponding values in several columns are immediately altered in monday.com. This ensures that you're always working with the most updated information and saves you from manually tracking and adjusting ticket statuses.
- When this happens...Update Ticket
Triggers when a Ticket is updated.
- automatically do this!Update Item
Change multiple column values of an item
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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About monday.com
monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
