Freshdesk + Samepage

Get notified of Freshdesk ticket status updates in Samepage

Want to stay on top of your support team's progress without constantly logging in to Freshdesk? Get ticket status updates automatically in Samepage using this Zapier workflow. Whenever there's a change to a ticket in Freshdesk, you'll get notified in a Samepage team chat of your choice. Easily monitor the status of tickets without ever leaving Samepage.

When this happens...
Update Ticket
Triggers when a Ticket is updated.
TriggerInstant
automatically do this!
[Old Samepage] Post Team Chat Message
Posts a new chat message to a specific team.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
- FolderRequired
- AgendaRequired
- Event NameRequired
- Start DateRequired
- End DateRequired
- All Day Event
- Event Details
- Attendees
- Trigger Auto Call
- Color
Action
Write
- FolderRequired
- Page NameRequired
- Page ContentRequired
- Chat Message
Action
Write
- Team or Sub-TeamRequired
- Page NameRequired
- MessageRequired
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Parent Team
- Team NameRequired
- Team PrivacyRequired
- Team Members
- Team Owners
Action
Write
- Team or Sub-TeamRequired
- Parent Folder
- Page ContentRequired
- Chat Message
- Page NameRequired
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
- FolderRequired
- Discussion NameRequired
- First Chat Message
Action
Write
- Parent Folder
- Folder NameRequired
- Folder Full Editors
- Folder Writers
- Folder Readers
Action
Write
- FolderRequired
- AgendaRequired
- Task NameRequired
- Task Details
- Assignee
- Due Date
- Due on a Day
- Color
Action
Write
- FolderRequired
- ChatRequired
- MessageRequired
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team, Sub-Team or Group-ChatRequired
- MessageRequired
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team or Sub-TeamRequired
- Task NameRequired
- Task Details
- Assignee
- Due Date
- Color
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About Samepage

Samepage is a team collaboration platform that brings people together to get work done in one place. Discuss ideas, share files, assign tasks, and finish projects – all in real time, and all from one app.