Freshdesk + Samepage

Create Samepage team pages from new Freshdesk tickets

Are your support tickets trapped in Freshdesk? Do you wish that you could share the information from the ticket with your team seamlessly, and without copying and pasting tickets? With this Freshdesk-Samepage integration, now each new ticket is automatically posted to a Samepage team page for all to see. Pass through contact information, ticket details, a direct link to the ticket on Freshdesk and more so you have all of the information you need to respond to the ticket right in Samepage.

Are your support tickets trapped in Freshdesk? Do you wish that you could share the information from the ticket with your team seamlessly, and without copying and pasting tickets? With this Freshdesk-Samepage integration, now each new ticket is automatically posted to a Samepage team page for all to see. Pass through contact information, ticket details, a direct link to the ticket on Freshdesk and more so you have all of the information you need to respond to the ticket right in Samepage.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    SamepageSamepage
    [Old Samepage] Create Team Page

    Creates a new page in a specific team.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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samepage logo
samepage logo

About Samepage

Samepage is a team collaboration platform that brings people together to get work done in one place. Discuss ideas, share files, assign tasks, and finish projects – all in real time, and all from one app.

Related categories

  • Team Chat

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