Freshdesk + Samepage

Create new Samepage tasks for new Freshdesk tickets

Freshdesk does a great job of tracking ticket progress, but only those in your team with a Freshdesk account can see that progress. That means if someone on your team doesn't have a Freshdesk account, they can't see the latest updates. With this Freshdesk-Samepage integration powered by Zapier, new tickets in Freshdesk automatically create tasks in Samepage so the entire team can keep track of progress on important tickets.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
[Old Samepage] Create Team Task
Creates a new task in a specific team.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
- FolderRequired
- AgendaRequired
- Event NameRequired
- Start DateRequired
- End DateRequired
- All Day Event
- Event Details
- Attendees
- Trigger Auto Call
- Color
Action
Write
- FolderRequired
- Page NameRequired
- Page ContentRequired
- Chat Message
Action
Write
- Team or Sub-TeamRequired
- Page NameRequired
- MessageRequired
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Parent Team
- Team NameRequired
- Team PrivacyRequired
- Team Members
- Team Owners
Action
Write
- Team or Sub-TeamRequired
- Parent Folder
- Page ContentRequired
- Chat Message
- Page NameRequired
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
- FolderRequired
- Discussion NameRequired
- First Chat Message
Action
Write
- Parent Folder
- Folder NameRequired
- Folder Full Editors
- Folder Writers
- Folder Readers
Action
Write
- FolderRequired
- AgendaRequired
- Task NameRequired
- Task Details
- Assignee
- Due Date
- Due on a Day
- Color
Action
Write
- FolderRequired
- ChatRequired
- MessageRequired
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team, Sub-Team or Group-ChatRequired
- MessageRequired
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team or Sub-TeamRequired
- Task NameRequired
- Task Details
- Assignee
- Due Date
- Color
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About Samepage

Samepage is a team collaboration platform that brings people together to get work done in one place. Discuss ideas, share files, assign tasks, and finish projects – all in real time, and all from one app.

Related categories

Team Chat

Similar apps

Related Zap Templates

Get Samepage team chats for new Freshdesk tickets

Get notified of Freshdesk ticket status updates in Samepage

Create Samepage team pages from new Freshdesk tickets

Freshdesk + Samepage

Create new Samepage tasks for new Freshdesk tickets

New Ticket

New Ticket Note

Update Contact

Create Company

Description

Notes

Domains

Create Forum Category

Description

Create Ticket

Type

Priority

CC Emails

API Request (Beta)

Api Docs Info

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Create Event

All Day Event

Event Details

Attendees

Trigger Auto Call

Color

Create Page

Chat Message

[Old Samepage] Post Page Chat Message

Post Under My Name

Author Name

Author Avatar

[Old Samepage] Create Team

Parent Team

Team Members

Team Owners

[Old Samepage] Create Team Page

Parent Folder

Chat Message

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Description

Create Forum Topic

Sticky

Locked

Create Contact

Address

Description

Phone

Job Title

Tags

Find Contact

Create Discussion

First Chat Message

Create Folder

Parent Folder

Folder Full Editors

Folder Writers

Folder Readers

Create Task

Task Details

Assignee

Due Date

Due on a Day

Color

Post Chat Message

Post Under My Name

Author Name

Author Avatar

[Old Samepage] Post Team Chat Message

Post Under My Name

Author Name

Author Avatar

[Old Samepage] Create Team Task

Task Details

Assignee