Freshservice + Microsoft Teams

Send channel messages in Microsoft Teams for new tickets in Freshservice

Boost your service response time with an efficient workflow that links Freshservice with Microsoft Teams. This setup springs into action whenever there's a new ticket in Freshservice, instantly sending a channel message in Microsoft Teams. Streamline your IT support and ensure that no ticket goes unnoticed, maintaining optimal communication within your team.

Boost your service response time with an efficient workflow that links Freshservice with Microsoft Teams. This setup springs into action whenever there's a new ticket in Freshservice, instantly sending a channel message in Microsoft Teams. Streamline your IT support and ensure that no ticket goes unnoticed, maintaining optimal communication within your team.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Channel Message

    Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.

    ActionWrite
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Supported triggers and actions

What does this mean?
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
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Related categories

  • Server Monitoring
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microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

Related categories

  • Microsoft
  • Team Chat

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