Freshservice + Microsoft Teams

Send chat messages in Microsoft Teams for new tickets in Freshservice

Easily stay on top of your support requests with this simple workflow. Whenever a new ticket is raised in Freshservice, a chat message is sent directly to Microsoft Teams so your team can promptly address the issue. This seamless connection improves your response time and ensures no request gets missed, making support operations more efficient.

Easily stay on top of your support requests with this simple workflow. Whenever a new ticket is raised in Freshservice, a chat message is sent directly to Microsoft Teams so your team can promptly address the issue. This seamless connection improves your response time and ensures no request gets missed, making support operations more efficient.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Chat Message

    Sends a message in an existing chat.

    ActionWrite
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Supported triggers and actions

What does this mean?
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn more

Related categories

  • Microsoft
  • Team Chat

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