Freshservice + Microsoft Teams
Send chat messages in Microsoft Teams for new tickets in Freshservice
Easily stay on top of your support requests with this simple workflow. Whenever a new ticket is raised in Freshservice, a chat message is sent directly to Microsoft Teams so your team can promptly address the issue. This seamless connection improves your response time and ensures no request gets missed, making support operations more efficient.
Easily stay on top of your support requests with this simple workflow. Whenever a new ticket is raised in Freshservice, a chat message is sent directly to Microsoft Teams so your team can promptly address the issue. This seamless connection improves your response time and ensures no request gets missed, making support operations more efficient.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshservice.
- automatically do this!Send Chat Message
Sends a message in an existing chat.
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItUpdated Ticket
Triggers when a Ticket is updated.
Try ItTicket NoRequired
NotesRequired
PrivateRequired
First NameRequired
Last Name
Job Title
Primary EmailRequired
Mobile Phone Number
Work Phone Number
Address
Background Information
