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Freshservice + monday.com

Create items in monday.com for new Freshservice tickets

Easily manage your customer support tickets by connecting Freshservice to monday.com. With this workflow, whenever a new ticket is created in Freshservice, an item will be added to your monday.com board. This helps you keep track of support issues and streamline your support process, ensuring an efficient and organized customer service experience.

Easily manage your customer support tickets by connecting Freshservice to monday.com. With this workflow, whenever a new ticket is created in Freshservice, an item will be added to your monday.com board. This helps you keep track of support issues and streamline your support process, ensuring an efficient and organized customer service experience.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    monday.commonday.com
    Create Item

    Create a new Item in a board

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write

    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write

    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Help

Related categories

  • Server Monitoring
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About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
Help

Related categories

  • Project Management

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Related Zap Templates

Related Zap Templates

  • Create items in monday.com for new tickets in Freshservice

 

  • Create new Freshservice tickets when specific column values change in monday.com boards

 

  • Create tickets in Freshservice for new items in monday.com boards