GitHub + HelpDesk

Update issues in GitHub when HelpDesk ticket statuses change

Keep your service workflows up to date with this Zap. Once it's active, this integration automatically updates an issue in GitHub when the ticket status of the same issue changes in HelpDesk.

When this happens...
Ticket Status Changed
Triggers when ticket changes status.
TriggerInstant
automatically do this!
Update Issue
Update an existing issue.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
Try It
Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
Try It
Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
Try It
Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
Try It
- IDRequired
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write

- IDRequired
- TagsRequired
Action
Write
- Transaction IDRequired
- File contentRequired
- File name
Action
Write

- ID
- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write
- RepoRequired
Trigger
Scheduled
Try It
- RepoRequired
- Head
Trigger
Scheduled
Try It
- Which gists?
Trigger
Scheduled
Try It
- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Scheduled
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New Mention
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Trigger
Scheduled
Try It
- Repo
Trigger
Scheduled
Try It
- RepoRequired
Trigger
Scheduled
Try It
New Repository
Triggers when a new repository is created.
Trigger
Scheduled
Try It
New Team
Triggers when you are added to a team.
Trigger
Scheduled
Try It
- RepoRequired
- BodyRequired
- Issue or Pull requestRequired
Action
Write
- Gist FilenameRequired
- Content of the GistRequired
- Description
- Make Gist Public?
Action
Write
- RepoRequired
- TitleRequired
- Body
- HeadRequired
- BaseRequired
- Instant Merge
Action
Write
- RepoRequired
- Pull RequestRequired
- Comment
- ActionRequired
- Commit SHA
Action
Write
- RepoRequired
- Pull RequestRequired
- Title
- Body
- State
- Base
Action
Write
- NameRequired
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
Action
Search
- Name (Login)
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
- TitleRequired
- Body
- HeadRequired
- BaseRequired
- Instant Merge
Action
Search or write

Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
Try It
New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
Try It
Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
Try It
- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- IDRequired
- Ticket followers (agents)Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search
- RepoRequired
Trigger
Scheduled
Try It
- RepoRequired
Trigger
Scheduled
Try It
- RepoRequired
- Issue Only
Trigger
Scheduled
Try It
- Actor of EventRequired
Trigger
Scheduled
Try It
- RepoRequired
Trigger
Scheduled
Try It
- RepoRequired
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- RepoRequired
Trigger
Scheduled
Try It
- Who is requested to review?
- Repo
Trigger
Scheduled
Try It
- RepoRequired
Trigger
Scheduled
Try It
- RepoRequired
- Branch NameRequired
Action
Write
- RepoRequired
- TitleRequired
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Emoji
- Status Message
- Expires At
- Limited Availability
- Organization ID
Action
Write
- RepoRequired
- IssueRequired
- Title
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Organization NameRequired
- User Name (Login)Required
Action
Search
- Organization or User Name
- Repository NameRequired
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
- TitleRequired
- Body
- Assignee
- Milestone
- Labels
Action
Search or write

About GitHub

GitHub is the perfect place to share code and work collaboratively on private and open source software.

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About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Learn more

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Customer Support

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GitHub + HelpDesk

Update issues in GitHub when HelpDesk ticket statuses change

New Ticket

Ticket Followers Changed

Ticket Priority Changed

Ticket Tags Changed

Update Ticket / Send Reply

Add Tags to Ticket

Upload Attachment During Transaction

Find or Create Ticket

New Collaborator

New Commit

New Gist

New Issue

New Mention

New Notification

New Pull Request

New Repository

New Team

Create Comment

Create Gist

Create Pull Request

Submit Review

Update Pull Request

Find Organization

Find Issue

Find User

Find or Create a Pull Request

Ticket Assignment Changed

New Message in a Ticket

Ticket Status Changed

Create Ticket

Add Followers to Ticket

Create Upload Transaction

Find Tickets

New Branch

New Commit Comment

New Repo Event

New Global Event

New Label

New Milestone

New Organization

New Release

New Review Request

New Watcher

Delete Branch

Create Issue

Set Profile Status

Update Issue

Check Organization Membership

Find Repository

Find Pull Request

Find or Create an Issue

About GitHub

Related categories

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Azure DevOps

GitLab

About HelpDesk

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