Select a interaction type to only trigger on new interaction in that type.  If a topic is not selected, it will instead trigger on new interaction in all types.

Select a segment that new interactions will arrive in.

Select a topic in the segment to only trigger on new interactions in that topic.  If a topic is not selected, it will instead trigger on new interactions in all topics in the entire segment.

To limit the trigger to interactions matching a specific property value, first select the property then enter the matching value to trigger on.

The iService contact whose history will contain the Note. Either enter the ID for a contact to always create the Note for a specific contact or add a contact search step to dynamically select a contact depending on the trigger data. If no contact is entered, the Note will default to the iService account connected to Zapier.

Can the contact see this note (Public), or is it viewable only by agents (Private)?

Should the ref# be included in the subject?

Leave blank to create a new interaction root every time, or enter a parent interaction ID that new interactions should always thread under.

The iService contact to post the ticket from. Either select a contact to always create the ticket from, or add a contact search step to dynamically select a contact depending on the trigger data. If no contact is entered, ticket will default to the iService account connected to Zapier.

The body for the ticket. This can be plain text or HTML.

The agent to assign the ticket to immediately after creation. Blank to leave unassigned. (Contact ID).

Agent note to attach. This is only viewable by agents.

A value to control the agent answer panel in workflow.

iService is a web-based customer service platform that makes it easy to streamline customer interactions and improve customer experience.

iService

Call Tools PCC

Microsoft Office 365

HubSpot

Salesforce

Freshservice

Google Sheets

Gmail

Slack

Google Calendar

Google Drive

Mailchimp

Facebook Lead Ads

Google Forms

Calendly

Typeform

iService Integrations

iService Help & Support

Do more with iService integrations

Call Tools PCC

Microsoft Office 365

HubSpot

Salesforce

Freshservice

Google Sheets

Gmail

Slack

Google Calendar

Call Tools PCC

Microsoft Office 365

HubSpot

Salesforce

Freshservice

Google Sheets

Call Tools PCC

Microsoft Office 365

HubSpot

Salesforce

Freshservice

Google Sheets

Gmail

Slack

Google Calendar

Create iService tickets for new items in your RSS by Zapier feed

Create iService tickets for new items in your RSS by Zapier feed

New Interaction

Topic

Property

Property Value

Create Note

Contact

Include Ref# in Subject

Parent Interaction

Find Contact

Lookup a contact by email/login name in iService.

Create and Update Contact

Create Ticket

Contact

Assign to Agent

Agent Note

Tag

Include Ref# in Subject

Parent Interaction

About iService

Popular iService Integrations

Popular iService Integrations