Intercom + Linear

Create new Linear issues from new Intercom tickets

This workflow seamlessly turns new support tickets in Intercom into linked issues in Linear. Once set up, each time there's a new ticket inside Intercom, it creates a corresponding task in Linear, ensuring you stay organized and on top of service issues. This workflow provides quick and efficient problem-solving, saving valuable time while improving customer service and experience.

When this happens...
New Ticket
Triggers when a new Ticket is created in Intercom.
TriggerInstant
automatically do this!
Create Issue
Create a new issue in Linear
ActionWrite

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Supported triggers and actions

What does this mean?

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Tag
Trigger
Instant
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- UpdatesRequired
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier typeRequired
- Tag selection method
Action
Write
- User Association Note
- CompanyRequired
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier typeRequired
- TagRequired
Action
Write
- Contact Identifier
- Message BodyRequired
Action
Write
- CompanyRequired
- Tag NameRequired
- Untag?
Action
Write
- Lookup EmailRequired
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Creator
- Project
- Document ID
Trigger
Instant
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- TeamRequired
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
Trigger
Instant
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- Creator
- Project
Trigger
Instant
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- TeamRequired
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
Trigger
Instant
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- Creator
- Project
- Team
Trigger
Instant
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- NameRequired
- Summary
- Status
- TeamsRequired
- Members
- Lead
- Priority
Action
Write
- Template
- TeamRequired
- Description
- Parent Issue
- Status
- Assignee
- Subscriber emails
- Priority
- Estimate
- Labels
- Project
- Project Milestone
- Due Date
Action
Write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- EmailRequired
- Note TextRequired
Action
Write
- Event nameRequired
- Created at
- Contact identifier typeRequired
- Metadata
Action
Write
- Ticket typeRequired
- Contact IDRequired
- Company ID
Action
Write
- Conversation IDRequired
- Reply TypeRequired
- Reply BodyRequired
- Attachments
Action
Write
- FromRequired
- ToRequired
- Message TypeRequired
- BodyRequired
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- EmailRequired
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search ModeRequired
- Search ValueRequired
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
- Creator
- Team
- Issue ID
Trigger
Instant
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- Team
- Status
- Lead
- Initiative
Trigger
Instant
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- Creator
- Project
- Team
Trigger
Instant
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- Team
- Status
- Lead
- Initiative
Trigger
Instant
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- IssueRequired
- URLRequired
- Title
Action
Write
- IssueRequired
- Comment BodyRequired
Action
Write
- Issue IDRequired
- Team
- Title
- Description
- Parent Issue
- Status
- Assignee
- Priority
- Estimate
- Labels
- Project
- Project Milestone
- Due Date
Action
Write

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn more

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About Linear

Linear helps you manage software development processes.

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Related Zap Templates

Create new Linear issues from updated tagged Intercom conversations

Add tags to Intercom conversations and generate comments in Linear

Intercom + Linear

Create new Linear issues from new Intercom tickets

Lead Added Email

New Lead

Tag Added to Lead

Which Tag?

New Company

New Ticket

Tag Added to Conversation

Tag

Updated Ticket

Update sample

New Unsubscription

Add Tag to Contact

Tag selection method

Create or Update Company

User Association Note

Warning

Name

Website

Size

Monthly Revenue

Plan

Industry

Custom Attributes

Remove Tag From Contact

Send Incoming Message

Contact Identifier

Add/Remove Tag on Company

Untag?

Create/Update User

Full Name

User ID

Company ID

Unsubscribed From Emails

Phone Number

Created At

IP Address

Custom Attributes

API Request (Beta)

Query String Parameters

Headers

Additional Request Headers

Body

Find Lead

Find or Create Company

Search Mode

Search Value

User Association Note

Plan

Size

Website

Industry

Custom Attributes

Monthly Revenue

New Document Comment

Creator

Project

Document ID

New Issue

Status

Creator

Assignee

Priority

Label

Project

Project Milestone

New Project Update Comment

Creator

Project

Updated Issue

Status

Creator

Assignee

Priority

Label

Project

Project Milestone

Updated Project Update

Creator