InvGate Service Desk + WhatsApp Notifications

Manage new InvGate Service Desk requests by sending WhatsApp Notifications messages

Simplify your workflow with this InvGate Service Desk and WhatsApp Notifications integration. Whenever you receive a new request in your InvGate Service Desk, a message will be instantly sent in WhatsApp. This efficient automation offers seamless communication, ensuring prompt responses and improved customer service.

Simplify your workflow with this InvGate Service Desk and WhatsApp Notifications integration. Whenever you receive a new request in your InvGate Service Desk, a message will be instantly sent in WhatsApp. This efficient automation offers seamless communication, ensuring prompt responses and improved customer service.

  1. When this happens...
    InvGate Service DeskInvGate Service Desk
    New Request

    Triggers when a new request is created.

    TriggerScheduled
  2. automatically do this!
    WhatsApp NotificationsWhatsApp Notifications
    Send Message

    Sends a message to a WhatsApp user.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • InvGate Service Desk triggers, actions, and search

    New Automated Action

    Triggers when a new Automated Action is defined.

    Trigger
    Scheduled
    Try It
  • InvGate Service Desk triggers, actions, and search

    New Request

    Triggers when a new request is created.

    Trigger
    Scheduled
    Try It
    • TitleRequired

    • DescriptionRequired

    • CategoryRequired

    • CreatorRequired

    • TypeRequired

    • CustomerRequired

    • PriorityRequired

    Action
    Write
    • UsernameRequired

    • First NameRequired

    • Last NameRequired

    • EmailRequired

    Action
    Write
    • Automated ActionRequired

    Trigger
    Scheduled
    Try It
    • RequestRequired

    Trigger
    Scheduled
    Try It
    • Request where you want to commentRequired

    • CommentRequired

    • Author of this commentRequired

    • Is Solution

    • Customer Visible

    Action
    Write
    • Request identifierRequired

    Action
    Search
invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
Help

Related categories

  • Customer Support
whatsapp-notifications logo
whatsapp-notifications logo

About WhatsApp Notifications

Receive notifications on WhatsApp.
Help

Related categories

  • Communication
  • Notifications
  • Phone & SMS