Jira Service Management + ManageEngine ServiceDesk Plus Cloud

Initiate ServiceDesk Plus Cloud changes with new Jira Service Management requests

Automate your ServiceDesk Plus Cloud change creation with this Zap. Once it's active, each new request in Jira Service Management will automatically initiate a ServiceDesk Plus Cloud change.

Automate your ServiceDesk Plus Cloud change creation with this Zap. Once it's active, each new request in Jira Service Management will automatically initiate a ServiceDesk Plus Cloud change.

  1. When this happens...
    Jira Service ManagementJira Service Management
    New Request

    Triggers when a request is created.

    TriggerScheduled
  2. automatically do this!
    ManageEngine ServiceDesk Plus CloudManageEngine ServiceDesk Plus Cloud
    Create Change

    Creates a new change.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • SiteRequired

    • ProjectRequired

    • Request TypeRequired

    Action
    Write
    • Service Desk InstanceRequired

    • Name

    • Product

    • State

    • Vendor

    • Site

    • Purchase Cost

    • Asset Tag

    • Location

    Trigger
    Scheduled
    Try It
    • Service Desk InstanceRequired

    • Subject

    • Requester

    • Status

    • Technician (email address)

    • Site

    • Group

    • Priority

    • Urgency

    • Impact

    • Mode

    • Category

    • Sub Category

    • Item

    • Asset

    Trigger
    Scheduled
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Help

Related categories

  • Customer Support
manageengine-servicedesk-cloud logo
manageengine-servicedesk-cloud logo

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
Learn moreHelp

Related categories

  • Productivity