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Integrate Jira Service Management with ManageEngine ServiceDesk Plus Cloud to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Jira Service Management with ManageEngine ServiceDesk Plus Cloud - no code necessary. See how you can get setup in minutes.

Select a trigger from Jira Service Management

A trigger is an event that starts your Zap and runs the workflow. For example, with Jira Service Management, a trigger could be "New Request."

A trigger is the event that kicks off your automated workflow.

Setup an action from ManageEngine ServiceDesk Plus Cloud

An action is what takes place after the automation is triggered. For example, with ManageEngine ServiceDesk Plus Cloud, the action could be "Create Announcement."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Jira Service Management to ManageEngine ServiceDesk Plus Cloud

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Jira Service Management to ManageEngine ServiceDesk Plus Cloud with a Zapier template.

Our most popular template

Update ServiceDesk Plus Cloud requests with new updates to Jira Service Management requests
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Jira Service Management + ManageEngine ServiceDesk Plus Cloud
Initiate ServiceDesk Plus Cloud changes with new Jira Service Management requests
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Jira Service Management + ManageEngine ServiceDesk Plus Cloud
Create ServiceDesk Plus Cloud requests for new Jira Service Management request updates
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Jira Service Management + ManageEngine ServiceDesk Plus Cloud

Update ServiceDesk Plus Cloud requests with new updates to Jira Service Management requests

Jira Service Management + ManageEngine ServiceDesk Plus Cloud

Initiate ServiceDesk Plus Cloud changes with new Jira Service Management requests

Jira Service Management + ManageEngine ServiceDesk Plus Cloud

Create ServiceDesk Plus Cloud requests for new Jira Service Management request updates

Jira Service Management + ManageEngine ServiceDesk Plus Cloud

Make work flow with AI

Level up your Jira Service Management to ManageEngine ServiceDesk Plus Cloud integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Illustration of AI enhancing Zapier workflows with automation and app integrations.

Connect Jira Service Management and ManageEngine ServiceDesk Plus Cloud to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Jira Service Management and ManageEngine ServiceDesk Plus Cloud to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Site
  Required
- Project
  Required
Trigger
Scheduled
Try It
- Site
  Required
- Project
  Required
- Request Type
  Required
Action
Write
- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
Trigger
Scheduled
Try It
- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
Trigger
Scheduled
Try It
- Title
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Show to Requester
Action
Write

Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- Site
  Required
- Project
  Required
Trigger
Scheduled
Try It
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
Trigger
Scheduled
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Request ID
  Required
Action
Search

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

Customer Support

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Learn more Help

Related categories

Productivity

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