Jira Service Management + Zendesk

Create Jira Service Management requests for new Zendesk tickets effortlessly

Save time and streamline your support process by connecting Zendesk and Jira Service Management with this automation workflow. When a new ticket is created in Zendesk, a corresponding request is instantly created in Jira Service Management, ensuring that your support and development teams are always on the same page. Say goodbye to manual data entry and embrace a more efficient way of managing your support tickets.

Save time and streamline your support process by connecting Zendesk and Jira Service Management with this automation workflow. When a new ticket is created in Zendesk, a corresponding request is instantly created in Jira Service Management, ensuring that your support and development teams are always on the same page. Say goodbye to manual data entry and embrace a more efficient way of managing your support tickets.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Help

Related categories

  • Customer Support
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

Related categories

  • Customer Support

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