Jira Service Management + Zendesk

Manage new Zendesk tickets by creating requests in Jira Service Management

When a new ticket is created in Zendesk, this workflow will forward it as a request to Jira Service Management. This process ensures that every incident received in Zendesk is promptly managed in Jira, fostering efficient incident resolution and enhancing your team's productivity. Achieve organized, streamlined service management with this Zendesk to Jira Service Management workflow.

When a new ticket is created in Zendesk, this workflow will forward it as a request to Jira Service Management. This process ensures that every incident received in Zendesk is promptly managed in Jira, fostering efficient incident resolution and enhancing your team's productivity. Achieve organized, streamlined service management with this Zendesk to Jira Service Management workflow.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Help

Related categories

  • Customer Support
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

Related categories

  • Customer Support

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