monday.com + SolarWinds Service Desk

Create incidents in SolarWinds Service Desk for new monday.com board items

Streamline your incident management process with this automation between monday.com and SolarWinds Service Desk. When a new item is created in a monday.com board, an incident will be generated in your SolarWinds Service Desk, ensuring the efficient handling of issues. Enhance your team's productivity and minimize delays in addressing critical incidents with this seamless workflow.

When this happens...
New Item in Board
Triggers when an item is created in a specific board.
TriggerInstant
automatically do this!
Create Incident
Add a new incident to your service desk.
ActionWrite

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Supported triggers and actions

What does this mean?

- Board IDRequired
Trigger
Instant
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New Board
Triggers when a new board is created.
Trigger
Scheduled
Try It
- Board IDRequired
- Column IDsRequired
Trigger
Instant
Try It
- Board IDRequired
Trigger
Instant
Try It
- Board IDRequired
Action
Write

- Item IDRequired
Action
Write
- Board IDRequired
- Item IDRequired
- Override empty fields
Action
Write

- Board IDRequired
- Column TitleRequired
- Column TypeRequired
Action
Write
- Board IDRequired
- Group ID
- Item NameRequired
- Subitem Name
Action
Write
- Item IDRequired
- BodyRequired
Action
Write
- Item IDRequired
Action
Write
- Board IDRequired
- Item IDRequired
- Subitem IDRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Board IDRequired
- User :Required
Action
Search
- Board IDRequired
- Item IDRequired
- Column
Action
Search
- Board IDRequired
Action
Search
- Board IDRequired
- User :Required
Action
Search
New Change
New change in your service desk.
Trigger
Scheduled
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New Hardware
New hardware in your inventory.
Trigger
Scheduled
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New Problem
New problem in your service desk.
Trigger
Scheduled
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New Risk
New risk was detected.
Trigger
Scheduled
Try It
New User
New user in your account.
Trigger
Scheduled
Try It
- TitleRequired
- StateRequired
- Requester's Email AddressRequired
- PriorityRequired
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- NameRequired
- SerialRequired
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- StateRequired
- NameRequired
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write

- Board IDRequired
Trigger
Instant
Try It
- Board IDRequired
Trigger
Instant
Try It
- Board IDRequired
- Column IDRequired
Trigger
Instant
Try It
New User
Triggers when a new user joins your monday.com account.
Trigger
Scheduled
Try It
- Board IDRequired
- Group IDRequired
Action
Write
- Board IDRequired
- Item IDRequired
- New Item Name ValueRequired
Action
Write
- Board NameRequired
- Board KindRequired
- Template Id
- Workspace Id
Action
Write
- Board IDRequired
- Group NameRequired
Action
Write
- Board IDRequired
- Item NameRequired
- Subitem NameRequired
Action
Write
- Board IDRequired
- Group IDRequired
Action
Write
- Board IDRequired
- Group IDRequired
- New Group Title
- Should add group to top?
Action
Write
- Board IDRequired
- Item IDRequired
- ColumnRequired
- FileRequired
- File NameRequired
Action
Write
- Board IDRequired
- Column to search inRequired
Action
Search
- Board IDRequired
Action
Search
- Board IDRequired
- Item IDRequired
- ColumnRequired
Action
Search
- Board IDRequired
- Item IDRequired
Action
Search
New Asset
New asset in your inventory.
Trigger
Scheduled
Try It
New Contract
New contract was added.
Trigger
Scheduled
Try It
New Incident
Triggers when a new incident is created.
Trigger
Scheduled
Try It
New Release
New release in your service desk.
Trigger
Scheduled
Try It
New Task
Triggers when a new task is created.
Trigger
Scheduled
Try It
- NameRequired
- ManufacturerRequired
- TypeRequired
- StatusRequired
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- NameRequired
- Manufacturer NameRequired
- StatusRequired
- License TypeRequired
- Start Date
- End Date
- Note
- Site
- Department
Action
Write
- TitleRequired
- PriorityRequired
- Requester's Email AddressRequired
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- EmailRequired
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.

Related categories

Project Management

Similar apps

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

Learn more

Related categories

Customer Support

Related Zap Templates

Create new monday.com items for each new incident in SolarWinds Service Desk

Related Zap Templates

Create new monday.com items for each new incident in SolarWinds Service Desk

monday.com + SolarWinds Service Desk

Create incidents in SolarWinds Service Desk for new monday.com board items

Any Column Value Changed in Board

New Board

Specific Columns Values Changed in Board

New Update in Board

Archive Board

Archive Item

Update Item

Override empty fields

Create Column

Create Item

Group ID

Subitem Name

Create Update

Delete Item

Update Subitem

API Request (Beta)

Query String Parameters

Headers

Additional Request Headers

Body

Find User by Name

Get Column Values

Column

Get Group Details

Get User Details

New Change

New Hardware

New Problem

New Risk

New User

Create Change

Description

Assignee Email Address

Site

Department

Approver Email Address

Change Plan

Test Plan

Rollback Plan

Planned Start

Planned End

Related Release Number

Related Problem Number

Create Hardware

IP Address

Category

Status

Manufacturer

Site

Department

Tag

Owner's Email Address

Create Problem

Description

Root Cause

Symptoms

Workaround

Assignee Email Address

Priority

Site

Department

Create Solution

Description

Appear on Portal Home

Related Incident Number

New Item in Board

New Subitem on Board

Specific Column Value Changed in Board

New User

Archive Group

Update Item Name

Create Board

Template Id

Workspace Id

Create Group

Create Subitem

Delete Group

Group Position