monday.com + SolarWinds Service Desk

Create new monday.com items for each new incident in SolarWinds Service Desk

Automatically streamline your workflow when incidents arise in SolarWinds Service Desk by creating a corresponding task in monday.com. This integration allows swift and precise incident management by saving valuable response time, enabling you to focus on fixing issues effectively. Increase your team's productivity by instantly turning new Service Desk incidents into monday.com tasks.

When this happens...
New Incident
Triggers when a new incident is created.
TriggerScheduled
automatically do this!
Create Item
Create a new Item in a board
ActionWrite

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Supported triggers and actions

What does this mean?

New Asset
New asset in your inventory.
Trigger
Scheduled
Try It
New Contract
New contract was added.
Trigger
Scheduled
Try It
New Incident
Triggers when a new incident is created.
Trigger
Scheduled
Try It
New Release
New release in your service desk.
Trigger
Scheduled
Try It
New Task
Triggers when a new task is created.
Trigger
Scheduled
Try It

- NameRequired
- ManufacturerRequired
- TypeRequired
- StatusRequired
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- NameRequired
- Manufacturer NameRequired
- StatusRequired
- License TypeRequired
- Start Date
- End Date
- Note
- Site
- Department
Action
Write

- TitleRequired
- PriorityRequired
- Requester's Email AddressRequired
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- EmailRequired
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write
- Board IDRequired
Trigger
Instant
Try It
- Board IDRequired
Trigger
Instant
Try It
- Board IDRequired
- Column IDRequired
Trigger
Instant
Try It
New User
Triggers when a new user joins your monday.com account.
Trigger
Scheduled
Try It
- Board IDRequired
- Group IDRequired
Action
Write
- Board IDRequired
- Item IDRequired
- New Item Name ValueRequired
Action
Write
- Board NameRequired
- Board KindRequired
- Template Id
- Workspace Id
Action
Write
- Board IDRequired
- Group NameRequired
Action
Write
- Board IDRequired
- Item NameRequired
- Subitem NameRequired
Action
Write
- Board IDRequired
- Group IDRequired
Action
Write
- Board IDRequired
- Group IDRequired
- New Group Title
- Should add group to top?
Action
Write
- Board IDRequired
- Item IDRequired
- ColumnRequired
- FileRequired
- File NameRequired
Action
Write
- Board IDRequired
- Column to search inRequired
Action
Search
- Board IDRequired
Action
Search
- Board IDRequired
- Item IDRequired
- ColumnRequired
Action
Search
- Board IDRequired
- Item IDRequired
Action
Search

New Change
New change in your service desk.
Trigger
Scheduled
Try It
New Hardware
New hardware in your inventory.
Trigger
Scheduled
Try It
New Problem
New problem in your service desk.
Trigger
Scheduled
Try It
New Risk
New risk was detected.
Trigger
Scheduled
Try It
New User
New user in your account.
Trigger
Scheduled
Try It
- TitleRequired
- StateRequired
- Requester's Email AddressRequired
- PriorityRequired
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- NameRequired
- SerialRequired
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- StateRequired
- NameRequired
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write
- Board IDRequired
Trigger
Instant
Try It
New Board
Triggers when a new board is created.
Trigger
Scheduled
Try It
- Board IDRequired
- Column IDsRequired
Trigger
Instant
Try It
- Board IDRequired
Trigger
Instant
Try It
- Board IDRequired
Action
Write
- Item IDRequired
Action
Write
- Board IDRequired
- Item IDRequired
- Override empty fields
Action
Write
- Board IDRequired
- Column TitleRequired
- Column TypeRequired
Action
Write
- Board IDRequired
- Group ID
- Item NameRequired
- Subitem Name
Action
Write
- Item IDRequired
- BodyRequired
Action
Write
- Item IDRequired
Action
Write
- Board IDRequired
- Item IDRequired
- Subitem IDRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Board IDRequired
- User :Required
Action
Search
- Board IDRequired
- Item IDRequired
- Column
Action
Search
- Board IDRequired
Action
Search
- Board IDRequired
- User :Required
Action
Search

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.

Help

Related categories

Project Management

Similar apps

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

Learn more Help

Related categories

Customer Support

Related Zap Templates

Create incidents in SolarWinds Service Desk for new monday.com board items

Related Zap Templates

Create incidents in SolarWinds Service Desk for new monday.com board items

monday.com + SolarWinds Service Desk

Create new monday.com items for each new incident in SolarWinds Service Desk

New Asset

New Contract

New Incident

New Release

New Task

Create Asset

Model

Serial Number

Asset ID

IP Address

Description

Owner's Email Address

User's Email Address

Site

Department

Create Contract

Start Date

End Date

Note

Site

Department

Create Incident

Description

Assign to User by Email Address

Due Date

Site

Department

Related Problem Number

Category

Subcategory

Create Release

Description

Plan

Build

Deploy

Assignee Email Address

Approver Email Address

Priority

Site

Department

Planned Start

Planned End

Create User

First Name

Last Name

Phone Number

Site

Department

Role

New Item in Board

New SubItem on Board

Specific Column Value Changed in Board

New User

Archive Group

Update Item Name

Create Board

Template Id

Workspace Id

Create Group

Create Subitem

Delete Group

Group Position

New Group Title

Should add group to top?

Upload File to Specific Column

Get Item by Column Value

Get Board Values

Get File Column Values

Get Subitem Values

New Change

New Hardware

New Problem

New Risk

New User

Create Change

Description

Assignee Email Address

Site