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PagerDuty + TOPdesk

Manage new or updated PagerDuty incidents by creating corresponding incidents in TOPdesk

Stay promptly informed and respond to unfolding incidents in your system. With this automation, any new or updated incident in PagerDuty will immediately result in the creation of a corresponding incident in TOPdesk. This ensures seamless incident tracking and reporting, facilitating quick and efficient remediation of issues.

Stay promptly informed and respond to unfolding incidents in your system. With this automation, any new or updated incident in PagerDuty will immediately result in the creation of a corresponding incident in TOPdesk. This ensures seamless incident tracking and reporting, facilitating quick and efficient remediation of issues.

  1. When this happens...
    PagerDutyPagerDuty
    New or Updated Incident

    Triggers when new incidents are created, or when existing incidents change state.

    TriggerInstant
  2. automatically do this!
    TOPdeskTOPdesk
    Create an Incident

    Create an incident

    ActionWrite
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Supported triggers and actions

    • Event Type

    • Assigned To

    • Service IDRequired

    Trigger
    Instant
    Try It

    • Integration KeyRequired

    • Incident KeyRequired

    • Incident Key Filter Regex

    • Description

    Action
    Write

    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write

    • Trigger ConditionRequired

    • Status (First or second line)Required

    • Category

    • Subcategory

    • Operator Group

    • Supplier

    Trigger
    Scheduled
    Try It

    • Integration KeyRequired

    • Incident KeyRequired

    • Incident Key Filter Regex

    • Description

    Action
    Write

    • Integration KeyRequired

    • DescriptionRequired

    • Incident Key

    • Incident Key Filter Regex

    • Source URL

    • Source Name

    Action
    Write

    • ScheduleRequired

    • Start TimeRequired

    • End TimeRequired

    Action
    Search

    • Operator Group

    Trigger
    Scheduled
    Try It
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About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

Related categories

  • Server Monitoring

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topdesk logo

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

  • IT Operations

Related Zap Templates

  • Create TOPdesk incidents for new or updated PagerDuty incidents

Related Zap Templates

  • Create TOPdesk incidents for new or updated PagerDuty incidents

 

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