PagerDuty + TOPdesk
Create TOPdesk incidents for new or updated PagerDuty incidents
If you’d prefer important alerts to go straight into TOPdesk rather than have to regularly check for them manually, then this integration is for you. It’ll keep things moving forward, making sure the relevant team members are immediately informed, while letting you stick to the task of resolving the incident.
If you’d prefer important alerts to go straight into TOPdesk rather than have to regularly check for them manually, then this integration is for you. It’ll keep things moving forward, making sure the relevant team members are immediately informed, while letting you stick to the task of resolving the incident.
- When this happens...New or Updated Incident
Triggers when new incidents are created, or when existing incidents change state.
- automatically do this!Create an Incident
Create an incident
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Event Type
Assigned To
Service IDRequired
Try ItIntegration KeyRequired
Incident KeyRequired
Incident Key Filter Regex
Description
Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try It
Integration KeyRequired
Incident KeyRequired
Incident Key Filter Regex
Description
Integration KeyRequired
DescriptionRequired
Incident Key
Incident Key Filter Regex
Source URL
Source Name
ScheduleRequired
Start TimeRequired
End TimeRequired
Operator Group
Try It
About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
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About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.