SolarWinds Service Desk + Slack
Send private channel messages in Slack for new problems in SolarWinds Service Desk
Stay on top of your service desk issues with this streamlined workflow. When a new problem arises within SolarWinds Service Desk, a message is sent directly to your chosen private Slack channel. This ensures continuous communication and swift problem resolution, minimizing downtime and improving your service quality. Simplify your IT management processes with this efficient automation.
Stay on top of your service desk issues with this streamlined workflow. When a new problem arises within SolarWinds Service Desk, a message is sent directly to your chosen private Slack channel. This ensures continuous communication and swift problem resolution, minimizing downtime and improving your service quality. Simplify your IT management processes with this efficient automation.
- When this happens...
New ProblemNew problem in your service desk.
TriggerScheduledZapier checks for new data every 15 min on the Free plan - automatically do this!
ActionWriteCreate a new record or update an existing record in your app.
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New Asset
New asset in your inventory.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Contract
New contract was added.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Incident
Triggers when a new incident is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Release
New release in your service desk.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Task
Triggers when a new task is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
ManufacturerRequired
TypeRequired
StatusRequired
Model
Serial Number
Asset ID
IP Address
Description
Owner's Email Address
User's Email Address
Site
Department
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Manufacturer NameRequired
StatusRequired
License TypeRequired
Start Date
End Date
Note
Site
Department
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
PriorityRequired
Requester's Email AddressRequired
Description
Assign to User by Email Address
Due Date
Site
Department
Related Problem Number
Category
Subcategory
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Requester's Email AddressRequired
StateRequired
TitleRequired
Description
Plan
Build
Deploy
Assignee Email Address
Approver Email Address
Priority
Site
Department
Planned Start
Planned End
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
First Name
Last Name
Phone Number
Site
Department
Role
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New Change
New change in your service desk.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Hardware
New hardware in your inventory.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Problem
New problem in your service desk.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Risk
New risk was detected.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew User
New user in your account.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTitleRequired
StateRequired
Requester's Email AddressRequired
PriorityRequired
Description
Assignee Email Address
Site
Department
Approver Email Address
Change Plan
Test Plan
Rollback Plan
Planned Start
Planned End
Related Release Number
Related Problem Number
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
SerialRequired
IP Address
Category
Status
Manufacturer
Site
Department
Tag
Owner's Email Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Requester's Email AddressRequired
StateRequired
TitleRequired
Description
Root Cause
Symptoms
Workaround
Assignee Email Address
Priority
Site
Department
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.StateRequired
NameRequired
Description
Appear on Portal Home
Related Incident Number
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
About SolarWinds Service Desk
Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.
Related categories
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Related categories
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- Create detailed events in Google Calendar for new contracts in SolarWinds Service Desk
- Create incidents in SolarWinds Service Desk from new submissions in Jotform
- Create incidents in SolarWinds Service Desk for new emails matching search in Microsoft Outlook
Related Zap Templates
- Send chat messages in Microsoft Teams for new incidents in SolarWinds Service Desk
- Create SolarWinds Service Desk incidents from new Slack pushed messages
- Add new SolarWinds Service Desk incidents to Trello as new cards
- Create SolarWinds Service Desk incidents for new tasks on Teamwork
- Create new detailed events on Google Calendar for new changes on SolarWinds Service Desk
- Create SolarWinds Service Desk users when new UnifiedFactory Easy users are created
- Add new assets created in SolarWinds Service Desk to Reftab
- Send Discord channel messages for new SolarWinds Service Desk incidents
- Create incidents in SolarWinds Service Desk for new inbound emails in Email by Zapier
- Create SolarWinds Service Desk incidents from new Tally submissions
- Create incidents in SolarWinds Service Desk for new SurveyMonkey responses with answers
- Create incidents in SolarWinds Service Desk for new Instapage form submissions
- Create new SolarWinds Service Desk incidents from completed involve.me submissions
- Create changes in SolarWinds Service Desk for new events in Google Calendar
- Get notified of new SolarWinds Service Desk incidents with Pushover notifications
- Manage new SolarWinds Service Desk incidents by invoking AWS Lambda functions
- Create a SolarWinds Service Desk incident when a new Intruder issue is detected
- Create spreadsheet rows in Google Sheets for new incidents in SolarWinds Service Desk
- Create incidents in SolarWinds Service Desk from new submissions in Jotform
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- Add new SolarWinds Service Desk incidents to Google Calendar as detailed events
- Create SolarWinds Service Desk incidents from new Ninja Forms submissions
- Send SolarWinds Service Desk alerts via SMS with Twilio
- Create SolarWinds Service Desk incidents for new emails matching a label on Gmail [Business Gmail Accounts Only]
- Send emails on Gmail for new SolarWinds Service Desk changes
- Generate problems in SolarWinds Service Desk from new Simplesat ratings
- Create problems in SolarWinds Service Desk from new Startquestion survey responses
- Create incidents in SolarWinds Service Desk for new monday.com board items
- Create Webhooks by Zapier objects when new Google Drive folders are added
- Create SolarWinds Service Desk incidents from new WPForms entries
- Create incidents in SolarWinds Service Desk for new leads in Interact
- Create incidents in SolarWinds Service Desk for new leads in OptinMonster
- Create SolarWinds Service Desk incidents from new Qualtrics survey responses
- Generate new SolarWinds Service Desk incidents when reports change in BambooHR
- Send chat messages in Microsoft Teams for new problems in SolarWinds Service Desk
- Send emails in Microsoft Outlook for new problems in SolarWinds Service Desk
- Manage new SolarWinds Service Desk incidents by creating alerts in OpsGenie
- Create and manage checklists on Trello cards for new tasks in SolarWinds Service Desk
- Create incidents in SolarWinds Service Desk for new emails matching search in Microsoft Outlook
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- Create records in Zapier Tables for new files in Google Drive
- Add new SolarWinds Service Desk incidents to Jira as new issues
- Post Slack alert messages when new SolarWinds Service Desk incidents are added
- Add incidents on SolarWinds Service Desk for new Google Sheets rows
- Create new SolarWinds Service Desk incidents from alert emails processed by Parseur
- Add new MyGadgetRepairs tickets as SolarWinds Service Desk problems
- Create incidents in SolarWinds Service Desk from new neutral or negative Simplesat feedback
- Create new SolarWinds Service Desk changes for Any.do Personal tasks
- Create new SolarWinds Service Desk incidents for Paperform form submissions
- Create incidents in SolarWinds Service Desk from new Leadpages form submissions
- Create incidents in SolarWinds Service Desk for new responses in VideoAsk
- Create SolarWinds Service Desk incidents for new Delighted responses
- Create SolarWinds Service Desk incidents from new SquaredUp notifications
- Schedule monthly incident creation in SolarWinds Service Desk with Schedule by Zapier
- Create incidents in SolarWinds Service Desk for new messages in Microsoft Outlook folders
- Create incidents in SolarWinds Service Desk for new messages posted to Slack channels
- Create new monday.com items for each new incident in SolarWinds Service Desk
- Create detailed events in Google Calendar for new contracts in SolarWinds Service Desk