ServiceNow + Zendesk

Create new ServiceNow records every time new tickets are created in Zendesk

Streamline your customer service workflow by connecting your Zendesk and ServiceNow applications. With this automation setup, whenever a new ticket is created in Zendesk, a corresponding record will be generated in ServiceNow immediately. This efficient workflow simplifies your ticket management, allowing you to focus on resolving customer issues rather than managing data across platforms.

Streamline your customer service workflow by connecting your Zendesk and ServiceNow applications. With this automation setup, whenever a new ticket is created in Zendesk, a corresponding record will be generated in ServiceNow immediately. This efficient workflow simplifies your ticket management, allowing you to focus on resolving customer issues rather than managing data across platforms.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    ServiceNowServiceNow
    Create Record

    Triggers when a new record is created.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
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About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

Related categories

  • Developer Tools
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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