Alchemer + Zendesk

Update Zendesk tickets with new Alchemer survey responses

When a new survey response is received in Alchemer, easily keep your support team on the same page by instantly updating tickets in Zendesk. This workflow ensures your customer feedback is immediately accounted for, improving your team's response efficiency and enhancing customer experience. It’s a quick and effective solution for staying updated with your customer's insights and concerns.

When a new survey response is received in Alchemer, easily keep your support team on the same page by instantly updating tickets in Zendesk. This workflow ensures your customer feedback is immediately accounted for, improving your team's response efficiency and enhancing customer experience. It’s a quick and effective solution for staying updated with your customer's insights and concerns.

  1. When this happens...
    AlchemerAlchemer
    New Survey Response

    Triggers when a new Alchemer survey is submitted.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SurveyRequired

    • Only Complete Responses?

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
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surveygizmo logo

About Alchemer

Build surveys, online forms, evaluations, and event registrations quickly, easily, and professionally.
Learn more

Related categories

  • Forms & Surveys

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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