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6 min read

6 customer satisfaction metrics you should start measuring

Learn how one customer experience company measures its own customer experience.

By Kaumudi Tiwari · May 19, 2022
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Kaumudi Tiwari

Kaumudi Tiwari is the Digital Marketing Lead at Zonka Feedback and an experienced content writer and digital strategist, who has been in the IT industry for the last 5+ years. Passionate about writing customer experience, customer satisfaction, customer feedback, and Net Promoter Score.

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